Guest User
January 9, 2023
Tried to change check in dates with no success! The structure first demonstrated its willingness to change dates and then denied the provider through which the booking was managed the change of dates and consequent refund! Totally inadequate for a 5 star hotel! Never seen before and above all I was disappointed because they made me contact trip.com in vain for a whole day! They didn't even show up in person (Mariet) to explain themselves verbally during my stay! The reception staff is courteous in the men and totally cold, disinterested in the women (they speak to their personal tel addressing the tel in their ear with an annoyed air if you ask them something)! The room cleaning service is adequate for a 5 star hotel except that having been allocated two single beds and pushing them together we found a lot of dust and debris under the bed! Having complained in the morning it was cleaned immediately! As soon as you enter the hotel there is a strong smell of smoke masked as an air freshener due to the gaming machines and the bingo placed in the hall so people who have nothing to do with the hotel constantly enter and unsavory faces of hardened gamers! The breakfast was totally inadequate and not of good quality (if you arrived a little later, the croissants weren't there and weren't put back at the table)! The surroundings of the hotel leave room for abandonment and degradation! I would not go back and would not recommend! Too bad the structure includes collections of artistic works that are also beautiful but totally to revolutionize the management
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