Grand Hyatt Playa Del Carmen Resort
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Grand Hyatt Playa Del Carmen Resort

Health Protected
#11 of Premium Hotels in Playa del Carmen
1A Avenida Esquina Calle 26, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo, 77710, Mexico
Show on Map
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida – Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. You’ll also enjoy the hotel’s state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms .22DEC22-02JAN23CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst20DEC23-01JAN2430 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST20DEC24-01JAN2511:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPSTShow More
We Price Match
hotel overview picture
4/5Very Good·Cleanliness: 4.0
All 106 Reviews
Amenities
Outdoor Swimming PoolDivingSnorkelingSaunaSpaMassage RoomFitness RoomPublic ParkingAirport Pick-up ServiceAirport Shuttle Service
All Amenities
Surroundings
Airport: Cozumel International Airport
(22.6 miles)
Airport: Cancún International Airport
(34.6 miles)
Landmarks: Deportivo Mario Villanueva Madrid
(1100 ft)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Two Queen Room with Mini Plunge Pool
17

Two Queen Room with Mini Plunge Pool

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
King  Room with Partial Ocean View
14

King Room with Partial Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club Grand  King Suite
9

Club Grand King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club Two Queen Room with Partial View
5

Club Two Queen Room with Partial View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
Swim Up Two Queen Room
11

Swim Up Two Queen Room

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room with ADA Shower
17

Two Queen Room with ADA Shower

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Room Details
Check Availability
Presidential Suite
1

Presidential Suite

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
King Room with  Ocean Front
8

King Room with Ocean Front

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
Check Availability
King  Room with Ocean View
16

King Room with Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club  King Room with Ocean View
14

Club King Room with Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room
15

Two Queen Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen Room with Ocean Front
13

Two Queen Room with Ocean Front

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club Two Queen Room with Ocean View
14

Club Two Queen Room with Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen  Room with Ocean View
14

Two Queen Room with Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
King Room with Mini Plunge Pool
17

King Room with Mini Plunge Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club King Room with  Partial View
6

Club King Room with Partial View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
Club Executive King Suite
7

Club Executive King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
Check Availability
Club Presidential Suite
5

Club Presidential Suite

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
24-Hour Hot Water
In-room Wi-Fi
Room Details
Check Availability
King Room
10

King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Swim Up King Room
8

Swim Up King Room

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
King Room with Club Access
17

King Room with Club Access

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Queen  Room with Partial Ocean View
17

Two Queen Room with Partial Ocean View

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Club King Suite with Plunge Pool
10

Club King Suite with Plunge Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Hide Room Types

Guest Reviews(106)

4/5
Very Good
Verified Reviews
  • Cleanliness4
  • Amenities4
  • Location4
  • Service3.9
D‍’‍G‍o‍n‍e‍ ‍I‍n‍t‍e‍r‍n‍a‍t‍i‍o‍n‍a‍l
August 5, 2023
Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.
A‍N‍D‍R‍E‍S‍ ‍F‍E‍L‍I‍P‍E
December 29, 2021
The worst hotel ever!!!!! Poor cleaning in the room , spa in picture awesome but in reality is super dirty need more care In The amenities.....the beach I so small and full of people think twice before book in this hotel is better in this price stay in Cancun hotel zone better sea view ,better beach and not that far is 15 min from airport......this Hyatt is 1 hour and plus on the way to the airport for all the constructions in the way for the famous “train maya “
L‍e‍b‍u‍q‍i‍d‍e‍s‍h‍i‍z‍i‍b‍i‍n‍g
June 1, 2024
Nothing is free in the hotel... The most outrageous thing is the ATM. It charges more than 30 USD for withdrawing 200 USD. It's outrageous.
Original TextTranslation provided by Google
J‍u‍l‍i‍a‍s‍h‍i‍z‍i‍y‍u
July 28, 2023
The set sea view king bed room has a pretty good view. Great service! Restaurant food is ok too! The breakfast buffet is not the same every day, praise! Because I am on a diving trip, I am in a hurry every day, and it is wonderful to stop in the sun of the hotel! ! Friendly reminder, pay attention to mosquito bites, I was bitten by an unknown bug in the room, and I was quite sticky! !
Original TextTranslation provided by Google
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
January 6, 2024
Not good. From the environment to the service, the waiter's service is not good and he doesn't ask for a tip. There are many hidden costs. Parking is 400peso a night. When checking out, there is an additional service fee of more than 500. I don't know where the service fee comes from.
Original TextTranslation provided by Google
A‍n‍d‍r‍e‍a
February 29, 2024
It's very noisy at one end of the property and I needed to move rooms. It's beside a loud day club that blares music with a lot of bass, until at least 7pm. It's quiet in the evening, but completely spoiled our peaceful ocean front room. I found it odd there was no soap by the bathroom sink and when I asked for some, was told to use the body wash in the shower. I also left a pair of small, inexpensive earrings on the bathroom counter, and they were gone after cleaning. I assume they were wiped away by housekeeping, which is something I've never experienced or even thought of being careful about. The property is clean and tidy, but it's odd there aren't enough chairs an umbrellas for all guests. At one point my daughter and I had to squeeze onto one lounger because every other lounger and umbrella at the entire restore was taken. How is this possible? Shouldn't there always be more? It was a great location, and nice property, but I expected a bit more luxury for the price.
R‍e‍n‍e‍e
February 26, 2024
Room was nothing special. No comfortable chairs to sit in. Occasional bursts of noise from room next door.
J‍o‍n‍a‍t‍h‍a‍n‍ ‍P‍a‍u‍l
February 22, 2024
This is the first place in playa del Carmen that I’d stay at again! I’ve been to playa del Carmen many times and I always stay somewhere different. This place has an awesome location, right by fifth avenue and next door to Mamita’s beach. The beach itself at the hotel is as nice as mamitas plus many pool areas. I wish Travelocity gave me the option to do all inclusive is the only downfall I found. I would have much preferred an all inclusive option. The sushi restaurant was very good. La Cocina was delicious. The service as the beach was amazing, there’s a button to push when you want service and someone is there within less than a minute to take your order or get you drinks! Would definitely stay here again, but would want to do all inclusive.
S‍y‍l‍v‍i‍a
February 19, 2024
if I could give the grand Hyatt six stars, I would the staff, excellent helpful professional, and the room was beautiful clean and comfortable.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

To check-in, contact the property 3 days in advance

Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 4 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet, Set menu
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Show More

Health Protected

Clean
  • 4/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2015
  • Number of Rooms: 419
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida – Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. You’ll also enjoy the hotel’s state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms .22DEC22-02JAN23CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst20DEC23-01JAN2430 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST20DEC24-01JAN2511:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Services & Amenities

Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
Show More

Frequently Asked Questions

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

Prices at Grand Hyatt Playa Del Carmen Resort are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Grand Hyatt Playa Del Carmen Resort?

The closest airport is Cozumel International Airport. It is 22.6 miles from the hotel and approximately a 97minutes journey by taxi.

What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Grand Hyatt Playa Del Carmen Resort provide airport transfer services?

Yes, Grand Hyatt Playa Del Carmen Resort provides airport transfer services.

What amenities and services does Grand Hyatt Playa Del Carmen Resort have?

Grand Hyatt Playa Del Carmen Resort has the following amenities and services: Pets allowed (additional fee), Outdoor Swimming Pool, Diving.

Does Grand Hyatt Playa Del Carmen Resort have a swimming pool?

Yes, Grand Hyatt Playa Del Carmen Resort has a pool. Pool type: Outdoor Swimming Pool.

Does Grand Hyatt Playa Del Carmen Resort have fitness amenities?

Yes, Grand Hyatt Playa Del Carmen Resort has fitness amenities.

Does Grand Hyatt Playa Del Carmen Resort provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Grand Hyatt Playa Del Carmen Resort have non-smoking rooms?

Yes, Grand Hyatt Playa Del Carmen Resort has non-smoking rooms. Please view the hotel listing for details.

Does Grand Hyatt Playa Del Carmen Resort provide breakfast?

Yes, Grand Hyatt Playa Del Carmen Resort provides breakfast.

About This Property

Nearest AirportCozumel International Airport
Distance to Airport36.44KM
Average Price FromUSD622
Hotel Star Rating5