Kristen
March 24, 2024
We didn’t need much, just a clean room with basic amenities (sink, shower, toilet, TV) and unfortunately we did not get that. Our TV did not work, the phone was broken, the room was poorly cleaned (hair on the sink and in the shower), and the piping under the sink literally fell apart and water and sludge poured out on my son’s shoes. When I reported this to front desk staff they told me there was nothing they could, I needed to call back after 3 PM for a manager. When I called at 6 PM to reach the manager, the manager had not arrived and no one could estimate arrival time. Not expecting anything fancy but this was beyond disappointing.