There was minimal front desk staff and it was difficult to get someone to help because they were busy doing other duties. The elevator was slow and made concerning noises. One of the sinks in the room was clogged, a tile has laying on the floor in the other, and there were only 3 towels per room when I booked each room for 5 people. The beds were extremely firm and uncomfortable for everyone in our group. The stairs were quicker than the elevator so we got some cardio in, the pool was very nice and well maintained, the staff were friendly, and breakfast was good and constantly stocked. I appreciated having toiletries available in the rooms that were full-sized, which meant we had enough to go around for our group. The hotel was very clean.