I truly don’t like to give businesses negative reviews, unless they really deserve it…well, the Red Lion in St. George deserves it. I drove in from Riverside, CA on my way to Colorado for business, and I had my dog with me. I booked the room through hotels.com, and while other hotels had explicit pet fees listed right up front, the Red Lion’s listing did not, so I assumed I would be paying the standard rate for a room at a pet friendly hotel (which was about $70 for a night, pretty average and reasonable). Upon arriving after a 5-hour drive and getting in around 3:00 am, I was informed by the night clerk (who took almost a 1/2 hour to check me in because of “computer issues”) that there would be an additional non-refundable $100 pet fee, and of course $12 in taxes just for the pet fee. I asked her why this wasn’t clearly stated on the listing on hotels.com, and her response was “take it up with them.” Once I got to the room, I did find this policy buried under the “Policies” section of the Red Lion listing, so there wasn’t anything I could do about it. Upon finally getting my door key and finding my room, I walked into an unsecured door to find my hallway, which had disgusting carpet and was littered with chip crumbs. I needed to fill my cooler with ice, so I took it downstairs to the ice machine. Once I had my cooler filled with ice and now heavy, I realized that the hotel had no elevator, so I had to find a hand dolly and pull my cooler up a flight of stairs, step by step. My actual room had large stains on the linens and a very musty smell, on top of being just very outdated. The front desk gave me a late check out of 12:00, so I was there for 9 hours and spent almost $200 on the hotel stay. I wouldn’t have minded the dinginess of the accommodations so much if the room had been more reasonably priced. But for $185 per night, I expect A LOT more from a hotel than what the Red Lion offered. The hotel does have a pool and basketball courts and a pool table and a lot of other things that I didn’t use, and I imagine it’s probably more aimed at families or traveling sports teams or whatever. So, maybe if that’s you, you’ll have a better experience at the Red Lion than I did. But if you’re just needing a place to crash with your dog for the night while driving through Utah, find somewhere else. I stayed at a pet-friendly hotel last summer in Richfield for about $80-per-night, and that is where I will be staying again the next time I drive I-15 through Utah…NOT at the St. George Red Lion.
Outstanding
102 Reviews