Guest User
September 27, 2021
from the outset let me say I did not book this hotel it was a hotel we had to stay in as part of a caledonian travel trip with the name of the hotel not revealed until we were on the bus, i would not have gone if i had known it was a britania (see my reviews of blackpool,leeds,london and liverpool) there was two bus loads staying here plus many other people but only enough seats in the barfor aporx 30 -40 people there was only one barman and one reception staff member so service was slow and at one point the receptionist took unwell and the barman assisted him in the hall for almost an hour while the ambulance arrived, I felt sorry for them but surely another staff could have been found to man the posts. many people complained that there was a huming noise all night keeping them awake,we were on the other side and had the worst view but perhaps lucky not to kept awake. another guest was moved two times after complaints abot flea bites the restaurant staff was two people,one lad was running around being very helpful and apologetic breakfast was very dried out and with out taste,dinner ws okay but I felt rushed as people queued to get in and also we had been given a later time (each bus was given either an early or late slot and ours was too late for my hunger) we also lost our bar seat while in the restraunt. There is a gym but they wanted £4 to use this and I thought this should have been free there was no clean towels supplied over the four days we were there and no sign of room service at all a tramp who was staying in this hotel was thrown out while we were there after being caught urinating in a bush ,the smell of dope from him was really off putting but not as bad as the BO coming from his homeless friend. I thought Britannia could not be anyworse than the afore mentioned Blackpool,Liverpool ,Leeds and London but this was far worse. I actually want to write a better review of the london hotel based on what could have gone wrong now.