The Reeds at Shelter Haven

We stayed at the Reeds for a few days in May to celebrate my husband's birthday. We have stayed at this hotel in the past. This year definitely was different. First I would like to thank Kiana, Diane and James for their professional services. If you have a problem while staying at the hotel you should contact Diane or Kiana. Both Diane and Kiana were so very kind and compassionate with our issues. We were suppose to hear from the Manager however, we never did. Our hotel room was always clean. The cleaning staff is amazing and cannot do enough for you. The Salt Water Grill was under construction. The bar was closed and there were just a few tables on the patio for service. This was disappointing. Had I known before I would have made other arrangements for a birthday celebration dinner. The bad - well it started at check in. After I checked into the hotel I walked away for a few seconds and I went back to ask the same person if someone was going to take our bags to our room and she looked at me puzzled and asked if we were checking in or checking out. What? Also the hotel lacked communication. While they have complimentary shuttle service to and from the beach, they failed to contact James several times before we finally got someone to radio him. It took over an hour to get a ride back to the Spa. This was in no way any fault of James. He could not apologize enough for not getting the message. This made us late for our Spa appointment. I asked if we can come back in the morning to use the steam and salt rooms and they told me no sorry we are booked solid. Really! First thing in the morning? For what we paid for a couples massage they should have allowed us to enjoy the facility. The lateness was not our fault and we were told, don't worry about it you will have time. My massage was the worst i ever experience. The massage therapists were rushed and wanted to leave since we were the last clients. However, while rushing through my massage my therapist failed to remember that I told her to stay away from my knees. Unfortunately she did not remember and two weeks plus later i am still in extreme pain. The therapist also pulled my legs apart very quickly and I was caught off guard. I'm not sure why she even did that. We also completed surveys from the hotel and spa however, no one has yet to reach out to us. Also, make sure you are not doubled billed. Please review your final bill at check out. I'm not sure why a high end hotel such as the Reeds did not have toner in the printer upon our departure. We were advised that a new Management team was hired. Hoping that they listen to guests. There was definitely a noticeable change from our last visit. In the past The Reeds was such a nice place to visit hoping things will get better in the future.

We had a gift card for $500 and called to ask if we can apply it to a stay here. We spoke to a manager who said "NO" because this hotel is considered a sister hotel to the one in New Hope. Really? then don't use the term sister hotel as a perk to your hotel when its clearly not. Won't be ever using this hotel when there are so many other more reputable places to stay.

Have stayed at the Reeds in the summer before but never in the off season and January is definitely the off season! Was not disappointed. The shore in the winter is a peaceful journey and visiting without the summer crowds was so enjoyable. The room was perfect. Exactly what we have experienced in the past. Little fridge and coffee bar in the room. Every coffee in the lobby. Restaurant and lobby bar were open as was Nemo’s next door, Fred’s across the street and a handful of other restaurants. And you cannot beat the free street parking. Stone Harbor has a different vibe in the winter. And the rate was so affordable! Would not hesitate to stay again in the winter.

upon check in, they told us we were upgraded, but the "upgraded" room had a queen bed and we had booked a king bed. They then delayed us about 30 min before putting us in a "standard" king room which we ordered. Not ok for a 4 star hotel

Stayed 12/23-12/25. Stayed in upgraded 2 bed/2 bath suite. Nice but seating uncomfortable. Beds very comfortable. Very clean. Restaurant and room service good good, fast service. Employees at front desk and with food service friendly and gracious.

Convenience and comfort. There was a fairly loud Wedding rehearsal dinner, but I know that can’t be helped.

Wonderful small boutique hotel in Stone Harbor. Staff was extremely gracious!

My sister and I took our first visit to The Reeds and to Stone Harbor recently. We had a wonderful stay. All staff that we came into contact with…even passing in the lobby or hallway..were very friendly and helpful. George and Diane especially! The accommodations were lovely, clean and very comfortable. We highly recommend The Reeds and we look forward to our next visit!

The upper management of this establishment was beyond unreasonable to me. I purchased a non refundable package to celebrate a special occasion for my 79 year old sister and myself . I had major issues that would hold me up a day or two. It was before the season started so I am sure they had availability. The would not bend the rules. I lost over $400 I refused to pay them that amount on top of my original purchase. Never went. Never will.