302 Reviews
Sunway Resort Hotel
Bandar Sunway Subang Jaya|1.98km from Tomoe Japanese Restaurant
Latest booking 13 hrs ago
This is my second time staying at this hotel, and this time, I specifically booked an upgrade to the Grand Deluxe Room for a total of 5 nights. The location of the hotel is impeccable, and the room space is quite generous. However, considering the nightly rate of over RM800, the value for money is not high. The room facilities and amenities also leave much to be desired. It's surprising that a five-star hotel would only provide two bottles of drinking water and no coffee machine, only offering instant c⁷offee, as well as two tea bags, each of black and green tea. Furthermore, the handwash basin in my room was partially clogged, which resulted in slow drainage. I reported this to both the staff and the receptionist, but it still hadn't been fixed by the time of my check-out. Additionally, the windows in the grand deluxe room are completely sealed, so it's impossible to get any fresh air. When I requested a higher floor upon check-in, they initially assigned me to the eighth floor. However, due to noise from a family with children on the eighth floor and less-than-ideal soundproofing, I needed to change rooms due to a severe cold, their subsequent arrangement of the tenth floor. During my stay, I noticed a trend in which most foreign guests, especially Westerners, were typically assigned to higher floors. I hope this wasn't my sensitivity and that the hotel doesn't discriminate based on different ethnicities, especially given that I paid for my stay!
766 Reviews