Hotels near Kids Foot Locker, Sugar Land

Nice room,nice staffs,nice breakfast,i will choose it again as i come to here next time!

I had a bag of shoes that went missing after housekeeping came. When getting ready to go to our event is when I realized my shoes were either mistaken for trash or stolen. Assuming this petite man has no need for women's shoes, I met with the receptionist who checked lost & found and took us to the side room where the recent trash was being held. Me and my husband sifted through the trash ourselves when she told us if it's not here it could be in the outside dumpster. My husband requested someone to check for us as we were already very late. The next morning I met with a manager. He checked security footage and said he didn't find any visible evidence, but mind you the camera angle is not direct and you can't detail the contents of the cart to see what's actually in there or not. I explained there was a sentimental connection to these shoes as they were my own WEDDING shoes. I cared more about finding the shoes itself than any monetary compensation for them, so much so that I was willing to personally search through a hotel's trash two days in a row. They told me the housekeeping staff are trained to distinguish valuables vs trash...my question is why is this even an issue to train on? I remember the receptionist earlier sympathized with me and insinuated this is not the first time something like this happened either. What still confuses me is why they are mistaking items for trash when the trash bin itself was empty. If the motive was not to steal, it's definitely negligent. I wouldn't have even let housekeeping service our room if it wasn't for finding horrible stains on our bed sheets right upon arrival. Two strikes at this hotel already in terms of the room and staff. The shoes were not found, no ownership was taken, and I was given no compensation for my loss and troubles either. I had a horrible weekend because of this incident and I left very unhappy losing such a sentimental item. Especially after being loyal Marriott members for years, I was shocked this even happened and that we couldn't get this resolved. Please do not keep valuables unattended and monitor when housekeeping is in your room or just skip the service all together. If something is missing or stolen, you will be at a total loss. I'm never stay at this location again and have to reconsider all Marriott properties from now on.

This is a shout out to Andrea at the front desk. We are currently staying at the hotel and have stayed there this past September. We were very happy with our room, the free breakfast, happy hour and free laundry services. This time we were not happy with our room and I spoke to Andrea who gave us another room right away and even upgraded us. We so appreciate it and will continue to stay at this hotel whenever we are in the area visiting family.

Where do I begin to express how incredible the Home2 Suites in the Rosenberg area of Houston is? As a frequent business traveler, I always make it a point to stay at this location every month. The staff here is truly exceptional. From the moment you arrive, Rohit greets you with genuine hospitality, often addressing you by name. The rest of the welcome crew is just as fantastic. The maintenance staff is always ready to assist with a friendly attitude, and the women who prepare breakfast do an outstanding job. The atmosphere they've created is nothing short of amazing. The hotel is consistently spotless, and they check in on you 20 minutes after you reach your room to ensure everything is satisfactory. Comfort is a priority here, and it's evident in the relaxing environment, the excellent gym, the clean laundry facilities, and the wonderful pool. The gym, in particular, surpasses many apartment gyms I've used. The location is also a major perk, with great restaurants, a fantastic HEB grocery store just five minutes away, and excellent shopping centers nearby. To top it all off, the beds are incredibly comfortable, and breakfast is complimentary. I can't imagine staying anywhere else. This place is perfect in every way!

Place is pretty good! Location was great and over all was satisfied

We stayed one night at the Marriott Houston Westchase in a 1 Bedroom Suite, 1 King, Sofa bed, City view. My husband had surgery that day and we spent the day and night camped out in the room. He slept for most of it. I spent it watching tv. For the most part our stay was good but not what I expected from Marriott. Everything was clean and neat. However, I think there are some things that could use attention. (I worked hospitality many years ago, so I apologize if this seems long and nit-picky.) Let's start with the parking. Valet signs everywhere. We waited. no one came out. My husband took his bandaged face into the lobby only to find out there is none. Half the parking lot up front was closed to public parking. He was told to park where the front desk could see it so it would not get tampered with. As I made my way around to park there were some shady characters sitting in a car at the back of the lot near a service entrance. I parked as close as I could to the front. We arrived mid-afternoon (2pm) and did not realize that there was no food service of any kind until dinner. (From 1-4pm!) Not even a snack machine available. There was no menu in the room for room service. Nor was there any number on the phone to dial for room service. So, I went for a food pick up and on my way back, asked the desk for a menu. They pointed out the QR scan code to order. Sorry - but some of us older folks are cell phone challenged. Just give us the room service number on the phone in the room and a menu in there! (Like it used to be.) Plenty of good restaurants near by. Shady characters still in the parking lot. No sign of security patrol. The little corridor off the main one to our room was very dark. A brighter bulb would be better. (Had I been there alone, it would have creeped me out.) The TV in the living space was at an awkward angle from the couch. It made it uncomfortable unless you were sitting sideways. There was only one water bottle in the room and one robe - for 2 people. We called down and quickly received one more of each. The ice bucket top was warped so the ice melted rather quickly. The coffee bar only had 2 sugar packets, plenty of fake sugars and three cream in it. Not really enough for 2 cups of coffee. (Those coffee packets made really weak coffee.) Was also surprised that a Marriott was using plastic glasses instead of real ones. The bed was lumpy. It needs a mattress replacement. Bedding was not anything special. Was also not a fan of the feather pillows - they are flat. Would have preferred 2 regular pillows and 2 feathered. I spent most of the night in the bedroom chair and it was not comfortable. Later that night, I got really hungry and ordered room service. I felt awkward that there was nothing to sign - so I could tip this really nice Asian lady who brought it up. (There was no where on the final bill that I could put a tip for her either. And I didn't have a dime of cash! She must have thought I was a cheapskat

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!

5 stars for cleanliness, very cold AC, great customer service, location and ease of access on/off highway. We had a great experience here as we visited family in Katy, Richmond & Sugarland. The location was ideal and easily accessible by the major roadways without horrible Houston traffic or loud noise. Our room was very clean and comfortable. We are not accustomed to TX heat so we very much appreciated how well the AC worked. The staff were all very friendly & hospitable. We experienced no issues at all and we will definitely return.