Nikrob
March 17, 2024
When we arrived, I was told that even though we paid in advance for a room in the resorts world tower, we were being moved to the Alder building. They told me they didn’t care I paid a higher price to be in the tower building, that it was their prerogative to change the reservation. When I demanded a supervisor I was left standing at the check in for 5 mins before someone came out clicked the computer and miraculously found me a room. Horrible place, terrible attitude on check in people, wouldn’t recommend this to anyone