Hotels near Crystal House in Sungai Lembing

⭐⭐⭐⭐⭐ Casa Hill Resort is an absolute gem! From the moment we arrived, we were greeted with warm hospitality and breathtaking views of the surrounding landscape. The luxurious accommodations were meticulously clean and exuded comfort, providing a serene retreat. The staff was incredibly attentive, ensuring every need was met with a smile. The resort's amenities, including the stunning pool and spa, added an extra touch of indulgence to our stay. Dining at the on-site restaurant was a delightful experience, with a diverse menu of mouthwatering dishes. Casa Hill Resort exceeded all expectations, leaving us rejuvenated and eager to return. A five-star paradise!

We booked a three day two night stay at Mangala January 14-16. The booking was done months in advance. The F&B was excellent as the chef was very personable and the food quality good. The Gym and main pool were also excellent. Unfortunately everything else about our stay was poor. We booked two Vana Villas for our family. Our Villas were next to other villas being renovated which was noisy. In one villa we had a squirrel get into the room twice and leave messes. Also, the aircon wasn't working properly and the fan only worked on high speed even though the remote had three speeds. In the other villa a mouse dropped onto one of our family members. As well their power went out in their unit for the entire night. We discussed the issues with management and they moved our family into an Amani Villa which was an upgrade for our second night. Unfortunately the Villas lost power overnight so we didn't have water in one room, no aircon in one bedroom and the family room didn't have power in one of the aircon units and the lights didn't work. All of our issues both days were worked on by their maintenance staff but they didn't get resolved. We addressed again with the Front Office Manager upon checkout and he offered to provide a free massage which didn't make sense since we were checking out. He then offered a credit on our bill for the price of the massage. I asked him to speak with the GM who was not on property and the GM offered a 5% discount for our troubles. Given that we had issues with all of our rooms and our stay was interrupted multiple times they then offered a 10% discount. For us it wasn't about the money but that a vacation to relax was never accomplished. I wrote an email to the GM after leaving explaining all the issues and never received a response. It was an unfortunate experience as the front line staff were good, service was decent but their GM never took responsibility for the issues. We are never going back as their are better places to go in Malaysia. We had previously gone to the Banjaran Resort and had excellent stays there and wanted to try something similar but Mangala isn't even a close second.

There is a convenience store KFC and the bank around the hotel. The front desk service is good, but there is no Chinese receptionist, you can help to call the car, there is hot water in the corridor, and there is no kettle in the room.

overall is okay. Very clean and tidy

Our extended family - 32 pax in total had our family day at this resort last weekend. We had great time here! This hotel has a number of swimming pools which the kids will surely love. It’s almost like a mini water park. The hotel area are well kept and clean. We had the hotel organised telematch games for our group at a field within the hotel compound. The hotel staffs who organised the games for us were nice, friendly and funny too. It was great fun for us! This hotel is a beachfront hotel but unfortunately, during our stay, the public beach in front of the hotel was quite dirty. Probably because of the high tides and rains. Since we are still under movement controls because of the Covid19, there’re SOPs which we have to follow but not a problem at all for us. For meals, the hotel organised banquet style serving in a private room for us. That was really nice and made a lot of difference for us. We had BBQ dinner and we were able to have our own talent show since the room is only for our group. The food served buffet style for us and it was delicious! The hotel is an old hotel but i believe it was recently refurbished. The room are spacious and very clean. But the toilet is quite basic. At the moment, the hotel is offering very, very good rates. I highly recommend this hotel for large group who would want to have team activities. Many activities can be organised here.

Everything is okay, good sleep. The mattress pillows are best. not noisy.. only aircond lmbt cold, trash can not in the room & shower heater mcm there is a shot sbb on off when taking a shower. no elevator. parking free.

Each dorm have 8 bunk beds and 3 bathrooms +2 toilets, it was clean and comfortable. 👍👍 However, they didn't have the main card to slot in for electric current system, so one of the guest must have to slot their access card, and when that guest went out and took off the card, the rest of guest must replaced, otherwise all the lights and even air-con cut off immediately!!! 👎👎👎

The hotel location very near to Kuantan town and just beside the beach. Recommend to take the ocean/sea view room if you are staying in this hotel. The environment is excellent for vacation with great services from hotel.

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Apartment is nice and clean. Complete with towel, fridge, cooking appliances. Easy to get food with lots of choices. Not far from town.