Ibis Surabaya City Center

Ibis Surabaya City Center Reviews

Ibis Surabaya City Center

Jl. Basuki Rahmat No.94 96, Embong Kaliasin, Kec. Genteng, Surabaya, IndonesiaView Hotel Details
Ibis Surabaya City Center
Ibis Surabaya City CenterIbis Surabaya City CenterIbis Surabaya City Center
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1 night

Ibis Surabaya City Center Guest Reviews

4.3/5
Very Good
145 Reviews
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
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All Reviews(145)
Positive reviews(141)
Reviews with photos/video(56)
Awesome stay(9)
Great service(6)
Great location(6)
Negative reviews(4)
Tony_Chow
Standard Twin Room Non smoking
Stayed in Apr 2024
Friends
1 Reviews
5.0
/5
Outstanding
Posted on Apr 23, 2024
In the center of Surabaya Great location, a large shopping mall is only a five-minute walk away, it is very convenient to eat and eat, there is a convenience store downstairs to buy water and snacks
Original TextTranslated by Google
Response from Property: Dear Tony_Chow,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Rifky Dora
Standard Double Room Non smoking
Stayed in Apr 2024
Family
2 Reviews
4.2
/5
Very Good
Posted on Apr 18, 2024
Staying at the Ibis Surabaya hotel was quite satisfying. The location is very strategic, close to Tunjungan Plaza Surabaya, and local food can be found behind the Ibis hotel within walking distance. The facilities are adequate, although they are single units even for two occupants. Unfortunately, there is no elevator from the car park, making it quite difficult if you have a lot of luggage to carry from the car. The food served is delicious and varied, with good service, and uniquely, there is a playground for elementary school-aged children.
Response from Property: Dear Rifky Dora,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
deni kharisma
Standard Twin Room Non smoking
Stayed in Mar 2024
Business travelers
55 Reviews
5.0
/5
Outstanding
Posted on Mar 29, 2024
Comfortable room Clean toilets The food is quite delicious Strategic location
Original TextTranslated by Google
Woaixingqiwu
Standard Double Room Non smoking
Stayed in Mar 2024
Business travelers
83 Reviews
3.5
/5
Posted on Mar 15, 2024
The hotel location is city center, very convenient for travelers. Service is good and warm, they are very kind and patient. Wish Surabaya prosperous and become better 💪💪
Response from Property: Dear Woaixingqiwu,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
Guest User
Standard Double Room Non smoking
Stayed in Mar 2024
Business travelers
1 Reviews
5.0
/5
Outstanding
Posted on Mar 12, 2024
很好非常不錯
Translate
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Ziyouren hao
Standard Double Room Non smoking
Stayed in Feb 2024
Friends
14 Reviews
4.0
/5
Very Good
Posted on Feb 26, 2024
The location is better, but the facilities are a bit outdated. There is no hair dryer. The front desk staff is very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear Ziyouren hao,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Guest User
Standard Double Room Non smoking
Stayed in Feb 2024
Solo travelers
4 Reviews
5.0
/5
Outstanding
Posted on Feb 28, 2024
The front desk service is good, the room is clean, and the towels have no smell
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Guest User
Standard Double Room Non smoking
Stayed in Feb 2024
Couples
22 Reviews
5.0
/5
Outstanding
Posted on Feb 18, 2024
Good location, good value for money
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Andy "m1m1n" Hidayat
Standard Double Room Non smoking
Stayed in Jan 2024
Business travelers
1 Reviews
5.0
/5
Outstanding
Posted on Feb 1, 2024
What a cool place... In the middle of Surabaya city...
Original TextTranslated by Google
Ramakrishna Puppala
Standard Twin Room Non smoking
Stayed in Jan 2024
Family
6 Reviews
3.7
/5
Posted on Jan 27, 2024
Everything was average, amenities are provided only upon request
Response from Property: Dear Ramakrishna Puppala .,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Anonymous User
Standard Double Room Non smoking
Stayed in Jan 2024
Solo travelers
7 Reviews
3.2
/5
Posted on Mar 16, 2024
房間比較小，和圖片差距大。
Translate
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Dadan Kusnandar22
Standard Twin Room Non smoking
Stayed in Dec 2023
Business travelers
41 Reviews
4.2
/5
Very Good
Posted on Dec 19, 2023
Rekomendasi
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Guest User
Standard Double Room Non smoking
Stayed in Dec 2023
Solo travelers
8 Reviews
5.0
/5
Outstanding
Posted on Jan 10, 2024
還可以不錯吧
Translate
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
diyukha
Standard Twin Room Non smoking
Stayed in Dec 2023
Booked for others
14 Reviews
4.0
/5
Very Good
Posted on Jan 4, 2024
Good for all
Response from Property: Dear diah,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Jokosu
Standard Double Room Non smoking
Stayed in Dec 2023
Couples
5 Reviews
5.0
/5
Outstanding
Posted on Dec 4, 2023
the food is delicious and quite varied clean room toiletries must be requested quiet room
Original TextTranslated by Google

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