Quest Hotel Darmo - Surabaya by Aston Reviews

Response from Property: Dear Mr RXThank you for sharing your feedback with us. We deeply regret that your room did not meet your expectations and understand how this impacted your overall experience. While we're pleased to hear that you were satisfied with our service, we recognize the importance of a comfortable and well-maintained environment.We are currently in the process of planning renovations to address these issues and improve our facilities. Your comments are invaluable in helping us prioritize our efforts to ensure all our guests have a pleasant stay.Please accept our sincere apologies for the inconvenience. We hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a much improved experience.RegardQuest Hotel Darmo Surabaya

Response from Property: Dear Mr WrangI'm terribly sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience you've encountered during your stay. Your feedback is invaluable to us, and rest assured, we are taking immediate steps to address the issues you've highlighted. We strive to provide a delightful experience for all our guests, and it's disheartening to learn that we fell short of your expectations. Your comfort and satisfaction are our top priorities, and we're committed to making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience. If there's anything else we can do to assist you further, please don't hesitate to let us know.Quest Hotel Darmo Surabaya

Response from Property: Dear Sir/Madam Ello Zahra,Thank you very much for choosing Quest Hotel Darmo Surabaya as your lodging and for taking your time to write a review about our hotel services. We are very happy to hear that you were satisfied with our service/product quality. We strive to continue to provide the best for our customers. Thank you for giving us your support. We are happy to wait for your return to Quest Hotel Darmo Surabaya. Warm regards, Management Quest Hotel Darmo Surabaya

Response from Property: Dear Mr Nizal , Thank you very much for choosing Quest Hotel Darmo Surabaya as your lodging and for taking your time to write a review about our hotel services. We are very happy to hear that you were satisfied with our service/product quality. We strive to continue to provide the best for our customers. Thank you for giving us your support. We are happy to wait for your return to Quest Hotel Darmo Surabaya. Warm regards, Management Quest Hotel Darmo Surabaya