Mercure Surabaya Grand Mirama

Mercure Surabaya Grand Mirama Reviews

Mercure Surabaya Grand Mirama

Jl. Raya Darmo No.68 - 78, DR. Soetomo, Kec. Tegalsari, Surabaya, IndonesiaView Hotel Details
Mercure Surabaya Grand Mirama
Mercure Surabaya Grand MiramaMercure Surabaya Grand MiramaMercure Surabaya Grand Mirama
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1 night

Mercure Surabaya Grand Mirama Guest Reviews

4.5/5
Great
65 review
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.5
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All Reviews(65)
Positive reviews(62)
Reviews with photos/video(9)
Negative reviews(3)
Mohamad Hafiz b Shafie
Deluxe Queen Room
Stayed in 2024ๅนด1ๆœˆ
Business travelers
2 review
5.0/5
Outstanding
Posted on 2024ๅนด3ๆœˆ11ๆ—ฅ
niceeee hotel in soroboyo...will repeat again. mapokeyee
Response from Property: Dear Mohamad Hafiz,Warmest Greetings from Mercure Surabaya Grand MiramaThank you for opting to trust Mercure Surabaya Grand Mirama as your place to stay in Surabaya. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to provide better services and hospitality to our customers. Should there be any chance for your next trip to Surabaya, our team is earnestly looking forward to welcoming you again, Until then stay safe and take care.Warmest regards,Sugito AdhiGeneral Manager
Al Kautstar
Superior Queen Room
Stayed in 2022ๅนด7ๆœˆ
Family
4 review
5.0/5
Outstanding
Posted on 2022ๅนด7ๆœˆ27ๆ—ฅ
All good
Response from Property: Dear Mr/s, TSXX6qWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Guest User
Premier Superior Twin Room
Stayed in 2022ๅนด4ๆœˆ
Friends
7 review
4.5/5
Great
Posted on 2022ๅนด5ๆœˆ2ๆ—ฅ
Nice hotel atmosphere. Only Lan Hoa resto needs renovation.
Response from Property: Dear Mr/s TTID49****...Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager
sukasin
Superior Queen Room
Stayed in 2021ๅนด9ๆœˆ
Friends
29 review
4.2/5
Very Good
Posted on 2022ๅนด1ๆœˆ15ๆ—ฅ
Old nice hotel in the middle of the Surabaya city
Response from Property: Dear Mr/s E315813****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Darell
Superior Queen Room
Stayed in 2021ๅนด12ๆœˆ
Business travelers
5 review
5.0/5
Outstanding
Posted on 2022ๅนด2ๆœˆ23ๆ—ฅ
Nice hotel
Response from Property: Dear Mr/s WeChat****.We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Guest User
Deluxe Queen Room
Stayed in 2023ๅนด10ๆœˆ
Business travelers
1 review
4.0/5
Very Good
Posted on 2023ๅนด10ๆœˆ27ๆ—ฅ
Stayed 2 nights, got an offer to upgrade the room type only to increase the speed, the room was really good, spacious, the breakfast menu had lots of choices & was delicious. Anyway, well recommended ๐Ÿ‘
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Xingyundexingxingโญ
Executive King Suite
Stayed in 2023ๅนด5ๆœˆ
Friends
31 review
2.0/5
Posted on 2023ๅนด5ๆœˆ26ๆ—ฅ
The room is old, the facilities are outdated, and the service is poor. It was almost three o'clock and the hotel room was not ready yet.
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Response from Property: Dear Mr, Huaxiaxing YunxingWarmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager
Hasanuddin mansyah tuhganal
Superior Room with 2 Single Beds
Stayed in 2023ๅนด11ๆœˆ
Family
14 review
5.0/5
Outstanding
Posted on 2023ๅนด12ๆœˆ8ๆ—ฅ
Ok and close to everywhere
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Response from Property: Dear Mr. Hasanuddin Mansyah, Warm Greetings from Mercure Surabaya Grand Mirama Thank you for choosing the Mercure Surabaya Grand Mirama Hotel as your place to stay during your visit to Surabaya. It is an honor for us to receive positive reviews from you regarding the quality of our services. Your suggestions and input are encouragement for us to always provide the best service to our customers. Stay healthy and we will always wait for your return at Mercure Surabaya Grand Mirama. Warm regards, Andreas Riyadi General Manager
Intan
Superior Queen Room
Stayed in 2023ๅนด5ๆœˆ
Business travelers
11 review
5.0/5
Outstanding
Posted on 2023ๅนด6ๆœˆ25ๆ—ฅ
The rooms are spacious and clean with wide parking
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Response from Property: Dear Mrs Intan, Warm Greetings from Mercure Surabaya Grand Mirama Thank you for choosing to stay at Mercure Surabaya Grand Mirama and writing your positive review here. It is a pleasure for us to know that you are satisfied with the cleanliness of our Hotel and also the spacious parking area. We have conveyed your positive comments to the entire team and of course your praise is a motivation for all of us to continue to provide the best service. Stay healthy and we will always wait for your return at Mercure Surabaya Grand Mirama. Warm regards, Andreas Riyadi General Manager
Anonymous User
Superior Queen Room
Stayed in 2022ๅนด10ๆœˆ
Family
15 review
4.2/5
Very Good
Posted on 2022ๅนด10ๆœˆ30ๆ—ฅ
Check-in took too long because it was through travel... So I just entered 2 hours later.... Please pay attention to professionalism.... This hotel
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Response from Property: Dear Sir/Madam, Warm Greetings from Mercure Surabaya Grand Mirama We are very grateful for your comments regarding your visit to Mercure Surabaya. It is a pleasure for us to receive feedback from you We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be more satisfying than your previous visit. Best regards, Andreas Riyadi General Manager
Guest User
Superior Queen Room
Stayed in 2022ๅนด5ๆœˆ
Solo travelers
2 review
4.2/5
Very Good
Posted on 2022ๅนด6ๆœˆ4ๆ—ฅ
It is located about 30 minutes by taxi from Surabaya Airport. The interior of the room was designed to give you a unique Southeast Asian a**osphere. The facilities were generally clean and tidy, and the service was good.
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Response from Property: Dear Mr, TTKR49Warmest Greeting From Mercure Hotels Surabaya Grand MiramaWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeberal Manager
Guest User
Superior Twin Room
Stayed in 2021ๅนด12ๆœˆ
Family
77 review
4.7/5
Amazing
Posted on 2022ๅนด1ๆœˆ1ๆ—ฅ
Very good. impressive service from parking lot to hotel staff
Original TextTranslated by Google
Response from Property: Dear Mr D306139****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Stefani Janeva Aurora
Superior Twin Room
Stayed in 2022ๅนด5ๆœˆ
Business travelers
40 review
5.0/5
Outstanding
Posted on 2022ๅนด5ๆœˆ19ๆ—ฅ
It's very pleasant to stay here, someday will definitely come back here
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Response from Property: Dear Mr/Mrs D268045, Warm greetings from Mercure Surabaya Grand Mirama Thank you for the support you have given to Mercure Grand Mirama Surabaya. We are very grateful for the review you have written We will always try to provide the best facilities and services to achieve the satisfaction desired by all our guests. We are waiting for your next visit to our hotel. Best regards, Andreas Riyadi General Manager
Guest User
Superior Queen Room
Stayed in 2022ๅนด1ๆœˆ
Couples
10 review
4.0/5
Very Good
Posted on 2022ๅนด2ๆœˆ2ๆ—ฅ
Best value for money.. Clean and good facilities.. Big TV is good.. I don't know because I haven't eaten breakfast, but I think it'll be fine...
Original TextTranslated by Google
Response from Property: Dear Mr/s E265774****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Lailatul F
Stayed in 2024ๅนด5ๆœˆ
Family
4.0/5
Very Good
Posted on 2024ๅนด5ๆœˆ2ๆ—ฅ
Clean hotel near the city centre, the swimingpool is clean and the ambience was good to make kids comfortanble when swimming. The food was delicious.
Response from Property: Dear Lailatulf2024, Warmest Greetings from Mercure Surabaya Grand Mirama Thank you for sharing the details of your recent stay at Mercure Surabaya Grand Mirama. It is such a pleasure to hear that you're satisfied with the overall services and facilities at our Hotel. One of our goals is to receive a genuine review from a true traveler like you. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Sugito Adhi General Manager