Jl. Raya Darmo No.68 - 78, DR. Soetomo, Kec. Tegalsari, Surabaya, IndonesiaView Hotel Details
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Mercure Surabaya Grand Mirama Guest Reviews
4.5/5
Great
65 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.5
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All Reviews(65)
Positive reviews(62)
Reviews with photos/video(9)
Negative reviews(3)
Mohamad Hafiz b Shafie
Deluxe Queen Room
Stayed in 2024ๅนด1ๆ
Business travelers
2 review
5.0/5
Outstanding
Posted on 2024ๅนด3ๆ11ๆฅ
niceeee hotel in soroboyo...will repeat again. mapokeyee
Response from Property: Dear Mohamad Hafiz,Warmest Greetings from Mercure Surabaya Grand MiramaThank you for opting to trust Mercure Surabaya Grand Mirama as your place to stay in Surabaya. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to provide better services and hospitality to our customers. Should there be any chance for your next trip to Surabaya, our team is earnestly looking forward to welcoming you again, Until then stay safe and take care.Warmest regards,Sugito AdhiGeneral Manager
Al Kautstar
Superior Queen Room
Stayed in 2022ๅนด7ๆ
Family
4 review
5.0/5
Outstanding
Posted on 2022ๅนด7ๆ27ๆฅ
All good
Response from Property: Dear Mr/s, TSXX6qWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Guest User
Premier Superior Twin Room
Stayed in 2022ๅนด4ๆ
Friends
7 review
4.5/5
Great
Posted on 2022ๅนด5ๆ2ๆฅ
Nice hotel atmosphere. Only Lan Hoa resto needs renovation.
Response from Property: Dear Mr/s TTID49****...Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager
sukasin
Superior Queen Room
Stayed in 2021ๅนด9ๆ
Friends
29 review
4.2/5
Very Good
Posted on 2022ๅนด1ๆ15ๆฅ
Old nice hotel in the middle of the Surabaya city
Response from Property: Dear Mr/s E315813****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Darell
Superior Queen Room
Stayed in 2021ๅนด12ๆ
Business travelers
5 review
5.0/5
Outstanding
Posted on 2022ๅนด2ๆ23ๆฅ
Nice hotel
Response from Property: Dear Mr/s WeChat****.We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Guest User
Deluxe Queen Room
Stayed in 2023ๅนด10ๆ
Business travelers
1 review
4.0/5
Very Good
Posted on 2023ๅนด10ๆ27ๆฅ
Stayed 2 nights, got an offer to upgrade the room type only to increase the speed, the room was really good, spacious, the breakfast menu had lots of choices & was delicious. Anyway, well recommended ๐
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Xingyundexingxingโญ
Executive King Suite
Stayed in 2023ๅนด5ๆ
Friends
31 review
2.0/5
Posted on 2023ๅนด5ๆ26ๆฅ
The room is old, the facilities are outdated, and the service is poor. It was almost three o'clock and the hotel room was not ready yet.
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Response from Property: Dear Mr, Huaxiaxing YunxingWarmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager
Hasanuddin mansyah tuhganal
Superior Room with 2 Single Beds
Stayed in 2023ๅนด11ๆ
Family
14 review
5.0/5
Outstanding
Posted on 2023ๅนด12ๆ8ๆฅ
Ok and close to everywhere
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Response from Property: Dear Mr. Hasanuddin Mansyah,
Warm Greetings from Mercure Surabaya Grand Mirama
Thank you for choosing the Mercure Surabaya Grand Mirama Hotel as your place to stay during your visit to Surabaya. It is an honor for us to receive positive reviews from you regarding the quality of our services. Your suggestions and input are encouragement for us to always provide the best service to our customers.
Stay healthy and we will always wait for your return at Mercure Surabaya Grand Mirama.
Warm regards,
Andreas Riyadi
General Manager
Intan
Superior Queen Room
Stayed in 2023ๅนด5ๆ
Business travelers
11 review
5.0/5
Outstanding
Posted on 2023ๅนด6ๆ25ๆฅ
The rooms are spacious and clean with wide parking
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Response from Property: Dear Mrs Intan,
Warm Greetings from Mercure Surabaya Grand Mirama
Thank you for choosing to stay at Mercure Surabaya Grand Mirama and writing your positive review here.
It is a pleasure for us to know that you are satisfied with the cleanliness of our Hotel and also the spacious parking area.
We have conveyed your positive comments to the entire team and of course your praise is a motivation for all of us to continue to provide the best service.
Stay healthy and we will always wait for your return at Mercure Surabaya Grand Mirama.
Warm regards,
Andreas Riyadi
General Manager
Anonymous User
Superior Queen Room
Stayed in 2022ๅนด10ๆ
Family
15 review
4.2/5
Very Good
Posted on 2022ๅนด10ๆ30ๆฅ
Check-in took too long because it was through travel... So I just entered 2 hours later.... Please pay attention to professionalism.... This hotel
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Response from Property: Dear Sir/Madam,
Warm Greetings from Mercure Surabaya Grand Mirama
We are very grateful for your comments regarding your visit to Mercure Surabaya. It is a pleasure for us to receive feedback from you
We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.
Once again, thank you for sharing your experience, and we hope that your next visit will be more satisfying than your previous visit.
Best regards,
Andreas Riyadi
General Manager
Guest User
Superior Queen Room
Stayed in 2022ๅนด5ๆ
Solo travelers
2 review
4.2/5
Very Good
Posted on 2022ๅนด6ๆ4ๆฅ
It is located about 30 minutes by taxi from Surabaya Airport. The interior of the room was designed to give you a unique Southeast Asian a**osphere. The facilities were generally clean and tidy, and the service was good.
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Response from Property: Dear Mr, TTKR49Warmest Greeting From Mercure Hotels Surabaya Grand MiramaWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeberal Manager
Guest User
Superior Twin Room
Stayed in 2021ๅนด12ๆ
Family
77 review
4.7/5
Amazing
Posted on 2022ๅนด1ๆ1ๆฅ
Very good. impressive service from parking lot to hotel staff
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Response from Property: Dear Mr D306139****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Stefani Janeva Aurora
Superior Twin Room
Stayed in 2022ๅนด5ๆ
Business travelers
40 review
5.0/5
Outstanding
Posted on 2022ๅนด5ๆ19ๆฅ
It's very pleasant to stay here, someday will definitely come back here
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Response from Property:
Dear Mr/Mrs D268045,
Warm greetings from Mercure Surabaya Grand Mirama
Thank you for the support you have given to Mercure Grand Mirama Surabaya.
We are very grateful for the review you have written
We will always try to provide the best facilities and services to achieve the satisfaction desired by all our guests.
We are waiting for your next visit to our hotel.
Best regards,
Andreas Riyadi
General Manager
Guest User
Superior Queen Room
Stayed in 2022ๅนด1ๆ
Couples
10 review
4.0/5
Very Good
Posted on 2022ๅนด2ๆ2ๆฅ
Best value for money.. Clean and good facilities.. Big TV is good..
I don't know because I haven't eaten breakfast, but I think it'll be fine...
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Response from Property: Dear Mr/s E265774****We very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Lailatul F
Stayed in 2024ๅนด5ๆ
Family
4.0/5
Very Good
Posted on 2024ๅนด5ๆ2ๆฅ
Clean hotel near the city centre, the swimingpool is clean and the ambience was good to make kids comfortanble when swimming. The food was delicious.
Response from Property: Dear Lailatulf2024, Warmest Greetings from Mercure Surabaya Grand Mirama Thank you for sharing the details of your recent stay at Mercure Surabaya Grand Mirama. It is such a pleasure to hear that you're satisfied with the overall services and facilities at our Hotel. One of our goals is to receive a genuine review from a true traveler like you. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Sugito Adhi General Manager