Guest User
September 1, 2023
We arrived last night to room 202. Lamp hangng off the wall, 1 broken chair on deck, dirty tub with hair in it, broken countertop, filth on all the walls. Pulled back the bedspread and found hair. The staircase outside of our entry door was pitch black. I tripped on the last step because I couldn't see. Just realized there is no can opener to use to prepare our breakfast, several of the plug outlets in this room aren't working. The pictures of the room online are DEFINATELY not this room or were taken several years ago. I do not want to be in this room for our 4 day stay and am actively looking for a place to move. I don't understand the good reviews on this place or maybe it's just this particular room? I am not a picky person and can overlook little things but this is just unacceptable. I have sent pictures as requested to their management (Vacasa) and they replied that they are sorry but have not mentioned doing anything about the problems. Vacation ruined 😠