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Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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ilovecoffeebreaks
Delightful Standard Double Bed Room
Stayed in Nov 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Dec 6, 2024
The hotel is clean and comfortable. The walk to the hotel is not too far from other amenities and local attractions. The staff are friendly and helpful. However there is a small issue I have with the room I stayed cos it does not have a full length mirror, and the mirror looks a little distorted. Otherwise all is good and well.
Response from Property: 尊敬的賓客:您好!感謝您對姑蘇平江大院漫心府工作的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,也感謝您提出的寶貴建議,我們一定會認真整改,期待您的下次光臨!
szqling
Suite
Stayed in Jan 2024
Couples
7 review
3.0/5
Posted on Jan 7, 2024
Hotel is beautiful & fairly new. However, cleanliness can be improved because when I first checked in, there were hair strands around the sink.. Booked the suite but nothing fancy, just more spacious. Location wasn’t the best but understandable as located in 平江路 historical area. Nearest pick up/drop off location was at the tourist centre down the street along the main road. The streets weren’t smooth, lugging our luggages was a nightmare. Concierge offered to bring a trolley over for our luggages but the trolley was so small and could barely hold all our staff. The trolley could probably only fit a cabin sized luggage hahaha. Had to lug our luggages ourselves for a good 200+ metres. But convenient location, will book again if I don’t have a huge luggage with me.
6/7
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. welcome next time! Hotel General Manager: Zhou Huanan
Guest User
Delightful Standard Double Bed Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Well located in populated area. Small issue: Had to drag our luggage across a road as the car could not enter the accommodation area. However, staff was helpful during checkout, helped us to drag the luggage to the main road.
Response from Property: Dear guests: Hello! Thank you for your review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Manxin Mansion in Pingjiang Courtyard in Suzhou will be in your memories. The sweetest and most unique one! It is a long road, and it is the greatest luck to be with you. I hope that I can always accompany you in the future journey. My friends will also work hard to do better. We look forward to meeting you in the next city of Manxin!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 5, 2024
This hotel really surprised me! The room is spacious and bright, the bedding is clean and comfortable, the pillow is a latex pillow, the equipment is complete, the details are in place, the hotel is close to the Lion Grove, Pingjiang Road Pedestrian Street, the museum, the Humble Administrator's Garden and the Lingering Garden. After booking the hotel on Ctrip, the staff will contact us to confirm the check-in time, send the location and the taxi drop-off point. Because it is not convenient to take a taxi directly inside Pingjiang Road, the hotel staff (an uncle) pulled a camper to pick us up, and it took only three to five minutes to walk. We were received by Xiao Zhang and Douzi, who prepared hot water in advance and were very careful, patient and polite. The temperature suddenly dropped at night, and they took the initiative to provide a heater. Thank you very much! If you order takeout, the hotel staff will deliver it upstairs. Because of the cold medicine ordered, the uncle also brought four bottles of hot water up. There was a strange noise in the room. Xiao Zhang immediately went upstairs to help solve the problem. When leaving, Douzi also helped to transport the luggage to the taxi point. The perfect journey came to an end. I will book this hotel next time. It is quiet and comfortable.
Original TextTranslated by Google
Response from Property: 親愛的賓客:您好!感謝您的用心稱讚,您的表揚已經傳達到每一位夥伴,漫心一直在打造屬地化服務,為的是讓每一位賓客在這裏都有家一般的感受體驗,您的鼓勵是我們前進的動力,但絕不止步於此,期待與您在下一城漫心相遇!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 1, 2024
The hotel is located on Pingjiang Road, very close to the Humble Administrator's Garden, Lion Grove, and Suzhou Museum. It is only a few minutes' walk away, and it is very convenient for traveling around and visiting scenic spots. The layout of the hotel lobby is very stylish, which is in line with the atmosphere of leisure and vacation in Pingjiang Road. The front desk staff is very enthusiastic and the service is thoughtful. However, there is room for further improvement in the hotel's facilities, such as the shower 🚿, which will be hot and cold.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對姑蘇平江大院漫心府工作的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,也感謝您提出的寶貴建議,我們一定會認真整改,期待您的下次光臨!
Wunaizhiji
Xinxiang Deluxe Twin Room
Stayed in Nov 2024
Other
6 review
5.0/5
Outstanding
Posted on Nov 28, 2024
I brought my nearly 80-year-old mother to Suzhou to experience the Wu Nong soft language and the beauty of Chinese gardens. I collected many hotels and B&Bs, read many reviews, and finally chose this one. Because for the elderly, Shantang Street may be too lively at night, and Jinji Lake does not feel too much classical style. Another thing is that there are many old buildings and furnishings in the B&B, without elevators, and the hardware may be slightly inferior... In short, I chose Manxin in Pingjiang Courtyard with a nervous mood, and I was not disappointed. The day before check-in, I called to explain that there may be noise during the day due to renovations (actually within an acceptable range), and then added WeChat to send the address and give taxi suggestions. When I arrived at the parking lot of the hotel, I saw the smiling baggage boy who helped me pull the luggage. It happened to be him when I left the store. He helped us send it out before we finished the meal. I wanted to give a tip, but I didn’t have any cash. I asked him what his surname was, and he said that it was his duty not to thank him (his surname seemed to be Zhang 🤭). Every service staff was very enthusiastic, including Pan Pan at the front desk, who helped us introduce the room and even WeChat. My mother liked them very much. As for the hardware, my mother summed it up as follows: small but complete, clean and elegant, quiet in a bustling environment. It fits the mood of the poem "Humble House" hanging in the room. In addition to sufficient mineral water (4 bottles), free soda water was also prepared (this has exceeded many luxury brands). The shower head is also worth praising. The water volume is large and the water pressure is sufficient. There is no mold spot in the corners of the bathroom and shower room. For this reason, I decided to try a few more hotels under Huazhu Club next time. Another reason for recommendation is that the hotel is located on Pingjiang Road (but once you enter the room, you will be isolated from the outside noise), very close to the Humble Administrator's Garden, Lion Grove, and Suzhou Museum, and my mother can walk there. There are Xie Dongjia and Songhe Tower downstairs, as well as the Pingtan Hall, and it is only across the river from the Pipa Language Pingjiang Road store.
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you for your sincere praise. Your praise has been conveyed to every partner. Manxin has been creating localized services so that every guest can have a home-like experience here. Your encouragement is our driving force, but we will never stop there. We look forward to meeting you in the next city of Manxin!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The room is neatly laid out, fully equipped, the front desk staff is friendly, the location is excellent, very close to the Humble Administrator's Garden and Lion Grove, convenient for outings the next day, the Songhe Tower downstairs is very nice
Original TextTranslated by Google
Response from Property: 酒店位於平江路北端一個充滿歷史韻味的大院內,院內有評彈、餐廳、漢服館等,不出酒店即可感受蘇州味道,期待您的再次光臨。
Anonymous User
Xinxiang Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
29 review
4.5/5
Great
Posted on Nov 22, 2024
The hotel is in the pedestrian street, not easy to find, and you can't get there directly by taxi. If you contact the hotel, they will tow a car to pick you up. The service attitude is very good. The location is very close to the Lion Grove, and the pedestrian street is downstairs. The surrounding scenery is unique. Overall, I am very satisfied.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對姑蘇平江大院漫心府工作的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,我們會繼續努力的!期待您的再次光臨!
Guest User
Delightful Standard Double Bed Room
Stayed in Nov 2024
Other
3 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The location is very convenient, right on Pingjiang Road, quiet in the bustling city, and the room we stayed in overlooks the Oriental Gate. The service is also very good. After checking out, the front desk saw that we had a lot of luggage and pulled a cart to take us to get a taxi.
Original TextTranslated by Google
Response from Property: 親愛的賓客:您好!感謝您的用心稱讚,您的表揚已經傳達到每一位夥伴,漫心一直在打造屬地化服務,為的是讓每一位賓客在這裏都有家一般的感受體驗,您的鼓勵是我們前進的動力,但絕不止步於此,期待與您在下一城漫心相遇!
Guest User
Delightful Standard Double Bed Room
Stayed in Nov 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 9, 2024
I had time to relax in Suzhou for two days and booked this hotel in the northern section of Pingjiang Road. The biggest highlight is the excellent location. Whether you want to visit Pingjiang Road, eat, listen to Pingtan, or go to the Humble Administrator's Garden, Lion Grove, and Suzhou Museum, it's only a few minutes' walk away. The price is also very cost-effective. The waiter is quite enthusiastic and will add WeChat in advance to inform you of the precautions. If I want to give some suggestions, it is that there is a mirror facing the bed in the room, which is a bit creepy, especially if you get up to go to the bathroom in the middle of the night. It would be better if it is improved. I hope the business is prosperous~
Original TextTranslated by Google
Response from Property: 親愛的賓客:您好!感謝您的用心稱讚,您的表揚已經傳達到每一位夥伴,漫心一直在打造屬地化服務,為的是讓每一位賓客在這裏都有家一般的感受體驗,您的鼓勵是我們前進的動力,但絕不止步於此,期待與您在下一城漫心相遇!
Grace__Chan
Xinxiang Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Oct 29, 2024
The facilities are not very new, but the location is good and it is convenient to go anywhere. The front desk service attitude is also very good. The problems reported will be solved immediately. The laundry will be delivered to the room to help us hang it at the door of the room so as not to disturb our rest.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your recognition of the work of Manxinfu in Pingjiang Courtyard, Suzhou! The hotel is located in Pingjiang Road Pedestrian Street, only a 10-minute walk from the Humble Administrator's Garden, Lion Grove, and Suzhou Museum attractions. It is convenient for travel. We know that there is still a certain gap between the five-point standard in your mind, and we will continue to work hard. of! Looking forward to your visit again!
Xiaozong 666
Delightful Standard Double Bed Room
Stayed in Oct 2024
Other
6 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The hotel is in a good location and the room is very comfortable. There are many restaurants downstairs, and the taste is good. The young people at the front desk of the hotel are very enthusiastic, thoughtful and meticulous in their service.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your sincere praise. Your praise has been conveyed to every partner. Manxin has been creating localized services so that every guest can have a home-like experience here. Your encouragement is our driving force, but we will never stop there. We look forward to meeting you in the next city of Manxin!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Facilities: Very good and complete
Hygiene: Clean and tidy
Environment: Very good in the scenic area, very convenient to Lion Grove and Humble Administrator's Garden by walking for seven minutes, quiet at night
Service: Very considerate to prepare small gifts for children
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your sincere praise. Your praise has been conveyed to every partner. Manxin has been creating localized services so that every guest can have a home-like experience here. Your encouragement is our driving force, but we will never stop there. We look forward to meeting you in the next city of Manxin!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Sep 2024
Family
2 review
3.2/5
Posted on Sep 29, 2024
How can I say it? Apart from the location being a check-in spot, there is nothing to praise. There are bugs on the sink, hair on the sofa, and there is not hand soap on the sink but a bottle of shampoo. I am a little confused. The bathroom and shower room are also very small, and the soundproofing is super poor. You can hear any sound. In short, I will never stay here again.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at Gusu Pingjiang Courtyard Manxin Hotel. We are very sorry that you are disappointed with your stay. We apologize for this. We will seriously study the issues you mentioned and actively rectify them. Thank you for your help. If you have any questions during your stay, you can also call the front desk. We are dedicated to providing you with service 24 hours a day.
Guest User
Xinxiang Deluxe Double Bed Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Downstairs is the Pipa Language Pingtan Hall on Pingjiang Road. The internet celebrity Li Baixie Crab Yellow Noodles is also across the river downstairs. The Pingjiang Road River is right under the window. It should be in the middle of Pingjiang Road. It is very convenient for eating and shopping. I want to praise the staff 10,000 times. They are really considerate and patient. I will stay at their house next time I go.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your sincere praise. Your praise has been conveyed to every partner. Manxin has been creating localized services in order to let every guest have a home-like experience here. Your encouragement helps us move forward. Motivation, but it will never stop there. We look forward to meeting you in the next city of Manxin!