Guest User
June 10, 2024
I recently stayed at Bluesun Holiday Village Bonaca and had a mixed experience. While there were several positive aspects of my stay, there were also significant issues that impacted my overall satisfaction. Front Desk Service: My primary concern was the front desk service, which was incredibly unhelpful. Upon our arrival, we found the front desk staff to be quite indifferent and unaccommodating. They did not offer any assistance with our bags, despite the fact that all the rooms are located on hills with cobblestone paths and numerous stairs. Navigating these with our luggage was quite a challenge, and it was disappointing that no help was provided or even offered. Additionally, the front desk staff did not provide any information about activities or attractions around the hotel or on the island. We had to repeatedly ask for basic information, and even then, the answers were vague and not very informative. This lack of support made it difficult to plan our activities and explore the area effectively. Other Staff: In contrast, the rest of the staff were wonderful and truly made a difference in our stay. The housekeeping team was efficient and friendly, ensuring our room was always clean and comfortable. The restaurant staff were attentive and provided excellent service, making our dining experiences enjoyable. It's clear that the hotel has a team of hardworking individuals who care about their guests. Overall Impression: While the helpfulness and friendliness of the rest of the staff were much appreciated, the poor front desk service left a negative impression. It's essential for the front desk to be welcoming and informative, as they are the first point of contact for guests. Improvement in this area would significantly enhance the overall guest experience. Despite the challenges we faced with the front desk, we did enjoy certain aspects of our stay at Bluesun Holiday Village Bonaca. The location is beautiful, and with the right support and information, it could be an excellent base for exploring the island. I hope the management addresses these issues, as the potential for a fantastic stay is undoubtedly there.