Greenbelt Hotels with Pools

Disappointed. Let me begin by saying there was nothing wrong with g with our room. It was spotless as was the facility. The general look was beautiful. The check in process was odd. I understand showing ID but between that and having to sign highlighted policy pages regarding quiet time etc I felt a bit strange as though I wasn’t trusted to be an upstanding guest. There was no bar lounge - not a huge deal but just was looking forward to that. Checking the website I do see that it was checked as available I’m a review and not the hotel sight. There was a whole section of the hotel. Marked off as private with a big easel. Again odd .. access to the pool .. fitness? They charged my CC twice once for the room and again for “incidentals” An odd way of doing things even though I understand that an incidental hold is common. The bed looked beautiful but has soft spots where you kind of rolled into the center. Breakfast was MIA in the am Not even a cup of coffee. It was however a good price!

It was inferior to the published photographs. There were many holes like bitten by small insects in the curtains々empty and terrifying, but the bed was beautiful.

You know how an excellent staff can make even an overnight in a roadside motel a fine experience, while a bad staff can ruin a high end expensive hotel splurge? Well that's the story here. Our family booked 2 rooms here for several nights to attend an event at University of Maryland. It's very convenient to UofM as well as Washington DC. 1 mile to the Green line Metro station. I spoke to several people before booking and arrival in sales and front desk. All were helpful and kind. From sales to the pool attendant all were friendly and helpful. At check in, Ashley and Mike went above and beyond to get us settled into proper rooms. Mike switched one room with a funky door lock but kept us together, helped move furniture and brought us an extra chair. Angie helped me extend one room when we were too tired to go. Best front desk staff over many trips. We had breakfast as early as 6:45 and late as 8:45. Mr. Damian kept the food stocked, hot or cold as appropriate, tables bussed and clean. But more than that, one of us has a food allergy and Damian took it seriously, read ingredient labels to make sure there were appropriate choices and that we know about them. He is an exemplary employee and lovely guy. As I'm writing this, front desk called to ask if I left an item in the dining room. I did, but hadn't even discovered it yet. Mr. Damian ran it up to me. There are a few minor issues in the room, but the bed was great, furniture fine and TV, while basic, was huge with good picture and sound. Cable and Wifi worked fine. Pull out couch better for a kid than an adult. We actually liked the roomy layout of the larger suite more than the one bedroom. One minor complaint. We didn't use housekeeping during our stay other than getting supplies from friendly housekeepers, but the rooms were not as clean upon arrival as one could hope. I wound up using paper towels to clean the tile floors in kitchen and bath area. That said, we will definitely come back here when visiting DC and hope Marriott takes note of the outstanding staff at the Residence Inn Greenbelt. Btw, we really liked Greenbelt itself. Every single person we encountered in restaurants and stores was helpful and friendly. Made the week very pleasant.