Hotel Vison

New clean and large. Designed for people who drive since it is just next to a expressway exit. However, it would be better if there is a sauna in the public bath

•the hotel is very big and it take a long walk from the lobby to the room and the room to the onsen •the room was decorated simply muji style and was spacious •the onsens was near the lobby and the water is not hotspring water but herbal/floral water •although the onsen was spacious but the onsen was dirty; there are hair floating on the surface of the water everywhere •the onsen outdoor is only lukewarm and there were insects floating • there are shampoo and shower cream provided but there are no body lotion provided in the makeup room the hairdryer is not good •you have to make reservationfor the breakfast in the morning beforehand otherwise our choice might not be available •you can choose to eat breakfast from 5-6 restaurants and there is time slots to choose from •we chose the 9:00am time slot for the ochazake set it was a traditional japanese breakfast some of is didn’t enjoy it because it has too limited choice •we walked around the hotel it was huge we went to the organic farm house to shop for local goods and went to drink coffee sarutahiko the cofee and matcha was soo goodd must try!

The hotel is located on a mountain with beautiful scenery. However, the facilities are spread out across different areas of the mountain. In particular, the restaurants are mostly located downhill, and guests need to walk long distances using stairs or escalators. This layout is not very suitable for elderly guests or families with young children. The male staff member who handled our check-in was clearly unprofessional. He was unable to answer basic questions or properly introduce the hotel facilities. Our booking included both breakfast and dinner, but when we asked which restaurant we should go to for meals, he simply told us to make a reservation online. When we explained that we were unable to do so and asked for his assistance, it turned out that he did not know how to use the system himself. He also did not seek help from his colleagues, resulting in a long delay. Eventually, he told us that only one restaurant accepted walk-in guests. After making our way down to that restaurant, the staff there informed us that dinner was not included at that location. Fortunately, the restaurant staff helped us by making a phone call and discovered that the hotel had already arranged our dinner reservation at a specific restaurant in advance. This made us question whether the check-in staff had provided incorrect or careless information. The breakfast arrangements were also very disappointing. The breakfast menu listed around ten options, but almost all of the Japanese-style breakfast slots were already fully booked. We had checked in at around 5:00 p.m., which made this situation even more unreasonable. Afterward, we noticed similar complaints in other reviews regarding the hotel’s poor dining arrangements. The bathing area was visually appealing, but the amenities were very limited. There was no water dispenser, facial cleansing products, or skincare items provided—only a hair dryer. In summary, the hotel’s hardware and design are quite good and tasteful, but the service quality and overall management are extremely poor.

It was a great stay. Our room is on Level 7 ao the view is very nice. Great casual food options from bakery to cafe to Spanish pintxos. Worth the visit. Would be great if there are more activity options.

Nice place A lot of shops to visit Very clean Staff were nice

Wonderful hotel that for vacation and celebration!! Love i