One of the worst hotel experiences I've had since traveling. On my 2nd night, the shower head spray fell off and hit my head, the repair guy wasn't there for half a day, and the hotel even assumed I'd make do with one night in this room before I even offered to change rooms. And there is no special additional compensation for changing the room. It was only after I contacted Ctrip and communicated with the hotel that I was compensated for a half-hour spa, which was really shabby. Just for this half-hour spa, I made an appointment for the wrong time. The attitude of the front desk of the spa was extremely arrogant, as if I was late because she was going to do the spa. The staff are not good at English and often don't understand what I say. I called the front desk to say that I needed an ice pack for cold compresses, they couldn't understand for a long time, and finally even hung up the phone directly. The hotel phone will also be disconnected inexplicably, and they will not call back to the room after it is disconnected. When I finally checked out, the hotel actually said that my bad experience was because I booked a cheap room type, I really, never had this kind of crap experience, and never heard this kind of crap talk from the hotel front desk. Very very very unsatisfactory experience.
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