Guest User
February 16, 2024
Some parts of this place are great great great, but I’ll cut to the chase. I’m in my room alone, coming out of the bathroom, completely undressed and this guy comes to the window. AND STAYS. I’m obviously terrified. I dive to the side of the bed and pull the covers over me - I snapped the pictures after I crawled into the bathroom and got a robe on. I get my husband, we go to tell the manager. He is almost non-responsive. We go back to the room and the window washer is STILL THERE. Go back downstairs, complain. Manager still couldn’t care less. I show him the pictures and tell him I’ll leave this kind of review. I’m also concerned because it’s not necessarily the window washer’s fault, but an egregious organizational error on Hyatt’s end. Manager after some thought calls us and offers us 20% off lunch??????????? Are you kidding? A few things: 1. We live here half the year, so in terms of norms around female privacy and invasion, I know exactly how bad this is here. His responsive is incredibly disrespectful anywhere, but especially here. 2. We had a suite for two days for Valentine’s Day for which we paid full price. 3. We are Hyatt members. 4. I had a “Do Not Disturb” sign on my door. Shame on you Hyatt. This was frightening and a total invasion and insulting to offer me the equivalent of a couple of dollars.