karaksa hotel premier Tokyo Ginza

karaksa hotel premier Tokyo Ginza Reviews

karaksa hotel premier Tokyo Ginza

1-6-6 Shimbashi, Tokyo, JapanView Hotel Details
karaksa hotel premier Tokyo Ginza
karaksa hotel premier Tokyo Ginzakaraksa hotel premier Tokyo Ginzakaraksa hotel premier Tokyo Ginza
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karaksa hotel premier Tokyo Ginza Guest Reviews

4.6/5
Great
118 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(118)
Positive reviews(115)
Reviews with photos/video(29)
Awesome stay(44)
Great service(33)
Awesome rooms(32)
Clean and tidy(27)
Convenient for shopping(21)
Awesome amenities(15)
Near shopping area(15)
Easy to get around(14)
Negative reviews(3)
Anonymous User
Superior Twin
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 26, 2024
Small hotel but all is good accept the room is a little bit small for the price I paid during the trip. Breakfast was sent to room but it wasn't that great. There's free flow snacks and pastries and beverages at the reception. Staffs were nice and can speak proper English and/or Mandarin.
Response from Property: Dear Valued GuestThank you for staying at karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.You can not imagine how glad we are when we read your review about our staffs' skill and hospitality.We regret that our room space did not meet your expectation and that you did not enjoy the breakfast. It will be taken into account to offer even better breakfast.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.karaksa hotel premier Tokyo GinzaFront staff
Anonymous User
Superior Twin
Stayed in Jan 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Safe place, Good location in Ginza, Closing the convenient store, Clean
Response from Property: Dear Valued GuestThank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such lovely feedback.Good location is one of our hotel's point. Thank you for enjoying Tokyo with us.We always are happy to help our guests as much as we can to make their stay or travel a wonderful and a memorable one.We also are glad to know that our lounge service satisfied your whole family.We wish to welcome you again someday in the future.karaksa hotel premier Tokyo GinzaFront desk
wilson
Premier Twin
Stayed in Feb 2024
Business travelers
2 review
4.5/5
Great
Posted on Feb 26, 2024
Good hotel in a secluded area between Ginza and Shinbashi. The premier room is spacious weel kept. comfy beds and pillows. Room has space for big bags and a good working table, a smal side table also with 2 chairs. The bathroom is big enough with a bath tub and a rain shower, good water pressure on water. The face wash sink is outside the bathroom and has all amenities with a powerful Dyson hairdryer. The toilet is apart . The room has a kettle and tea with a coffee machine as well as a closet. The lobby area has a snack area where you can get pastries and snacks as well as some drinks. Restaurants , you may need to walk for 5-10 min but nothing too far.
Response from Property: Dear Mr./Ms. WilsonThank you so much for choosing our hotel for your latest trip.We are very glad to have your review here.We are deeply sorry for causing you discomfort with the room's condition, even though you chose to stay at our hotel. We will make sure to share this issue with our staff and take measures to ensure we provide a thoroughly cleaned room for all our guests.We are sincerely grateful for your feedback. We will keep it in mind as a way to help make all of our guests' stays more comfortable.We hope we will have the opportunity to welcome you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff
Guest User
Connecting Room
Stayed in Mar 2024
Friends
1 review
4.0/5
Very Good
Posted on Mar 20, 2024
The staff is very friendly and location is great.
Response from Property: Dear Valued Guest,Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such nice feedback.We are happy to know that you had a great time with us.We hope to welcome you again someday in the future.karaksa hotel premier Tokyo GinzaFront desk
Guest User
Superior Double
Stayed in Jun 2023
Couples
16 review
4.5/5
Great
Posted on Jun 12, 2023
Location is very close to Ginza area which most of the famous restaurants located, shopping is also convenient. Room is clean with modern equipment in toilet
Response from Property: Dear our valuable guest,We would like to thank you for taking the time to send us your feedback.It is a great pleasure to read your kind words about the location and a room.The entire team look forward to seeing you again in the future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff
Guest User
Superior Twin
Stayed in May 2023
Family
1 review
5.0/5
Outstanding
Posted on May 18, 2023
the location is superb, well designed room with quality amenities free coffee and tea capsules in the room, and they also provide wine for free in the hotel lounge
Response from Property: Dear Valued Guest,Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.Good location is one of our hotel's point. Also, our complimentary lounge is serving up seasonal beverages and snacks. Thank you for enjoying Tokyo with us.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff
Guest User
Superior Double
Stayed in Dec 2022
Family
10 review
5.0/5
Outstanding
Posted on Jan 1, 2023
Really helpful staff, and clean and new facilities. Conveniently located and super value good for money. I didn't take the breakfast but my family said the hot soup that came with the breakfast was very nice.
Response from Property: Dear Valued GuestThank you for staying at karaksa hotel premier Tokyo Ginza.It is our pleasure to know that you feel satisfied with our hotel service with this reasonable room rate. We hope our hotel will always be the top choice for you and your friends in every trip to Tokyo.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.karaksa hotel premier Tokyo GinzaFront staff
Toni
Standard Twin
Stayed in Mar 2023
Couples
39 review
4.7/5
Amazing
Posted on Mar 13, 2023
Small hotel but quite clean. No view beside highway. Just OK
Response from Property: Dear Mr./Ms. Toni,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.Your comment is much appreciated and very encouraging for our team. The entire team have received your encouraging feedback with much gratitude.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff
Bernadette laurent
Premier Double
Stayed in Sep 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Good service and ambience
Response from Property: Dear Mr./Ms.Bernadette laurentThank you for staying at karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.The entire team have received your encouraging feedback with much gratitude.Thank you again for taking the time to share your experience.We look forward to welcoming you at our hotel in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff
lily
Superior Twin
Stayed in Apr 2024
Friends
2 review
0.6/5
Posted on Apr 29, 2024
Youth hostel version of express hotel! Whoever sleeps there knows! The sky is the cover, the ground is the mat, and there is a Ferrari next to it! The bed is close to the two main lanes! (Pictures are for evidence, taken from the room window) The staff got off work on time at 10 o'clock in the evening. I wanted to call the front desk to ask for earplugs, but I couldn't get through at all! The roar was right in front of my face, enjoying the life of speeding. At two o'clock in the middle of the night, staring at each other, tears were speechless, and I couldn't sleep at all. Discrimination against Chinese tourists, arranging parallel lanes on the lowest floor of the hotel (please see the picture), telling the hotel that it was too noisy and there was no way to sleep and wanted to change rooms, the hotel brother said sorry, no, and gave us the final notice in an arrogant tone, no room, only suites, 8,000 a night, sleep or not. No respect, arrogant attitude, disdainful words. Ctrip actively communicated, and the hotel was passive. Finally, the Ctrip staff told us that this hotel really has a bad attitude and they have no way to communicate. Thousands of horses, really don't come anyway. PS: Don't go to the Don Quijote next to the hotel. They don't inform you of the discounts, the prices are expensive, and the attitude is bad. It is no longer the Don Quijote of the past...
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Response from Property: lily様 Hello, thank you for staying at karaksa hotel Tokyo Ginza and leaving a review. We are sorry that you had such an experience during your stay. Sorry, there were no other rooms of the same price on the higher floors that day due to the check-in date or the guests who had already checked in. We are very sorry that you could not sleep at night. We are also very sorry about the attitude of the hotel staff you mentioned. We have grasped the situation on that day and ensured that we will conduct comprehensive reception training for our employees again to prevent it from happening again. Thank you again for taking the time to leave your valuable comments. We sincerely apologize for not being able to provide you with the service that met your expectations and satisfied you during this stay. We hope to improve the quality of our service and look forward to having the opportunity to serve you again in the future. Thank you. Front desk of karaksa hotel Tokyo Ginza
Anonymous User
Premier Twin
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 17, 2024
I really recommend this hotel. The location is great. It's just 5 minutes away from Ginza 6 and 3 minutes from Shimbashi Station. It's right next to Don Quixote. It's convenient for shopping, eating, and going anywhere. The hotel provides free snacks and drinks 24 hours a day! I will definitely stay here next time I go to Tokyo.
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Response from Property: Dear Valued Guest, thank you for your kind review. We are very happy that you had a great time at our hotel. Good location is one of our hotel's point. And the 24hours Lounge at 10F is only accessible for the guests who stay at the Premier Floor. We are so glad to hear you enjoyed it. It will be very appreciated to welcome you as our guests for your next stay. karaksa hotel premier Tokyo Ginza, Front staff
Guest User
Superior Twin
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 25, 2024
Will stay at this hotel for the second time. Living in Xinqiao is really convenient and a transportation hub. When you go to Ginza, you only need to walk 300 meters to start shopping. There are also snacks on the second floor of the hotel, which are very good
Original TextTranslated by Google
Response from Property: Dear Mr./Ms.GuestWe very much appreciate your comments regarding your stay at karaksa hotel premier Tokyo GinzaIt is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Front Desk
Anonymous User
Premier Twin
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 13, 2024
There are Chinese people at the front desk, which makes communication easy. It's very convenient to go around Ginza. There are free fresh drinks, bread, and hot water at the bar, which is very good. It’s especially friendly for people like me who can’t find a place to eat and who come in late at night! Convenient, taxi drivers are easy to find I will choose it again next time I come!
Original TextTranslated by Google
Response from Property: Dear Mr./Ms.GuestThank you so much for choosing our hotel for your latest trip.We are very glad to have your review here.We are deeply sorry for causing you discomfort with the room's condition, even though you chose to stay at our hotel. We will make sure to share this issue with our housekeeping staff and take measures to ensure we provide a thoroughly cleaned room for all our guests.We are sincerely grateful for your feedback. We will keep it in mind as a way to help make all of our guests' stays more comfortable.We hope we will have the opportunity to welcome you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff
Lemonix
Superior Double
Stayed in Jan 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 13, 2024
The location of the hotel is very convenient and the service is very good. Breakfast is delivered to the table, which is very convenient for people like me who don't like buffets. Normal breakfast is only served at 7 o'clock, but on the last day I had to leave early and it was given to me at 5:30. Meals were delivered to the room, and the service was really considerate.
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Response from Property: Dear Lemonix Hello! We are honored that you chose to stay at karaksa hotel premier Tokyo Ginza among many hotels. And thank you for taking your precious time to speak highly of our facilities and services. Your evaluation is a great encouragement to all our employees. We will also continue to improve the hotel's facilities and services. We hope that every guest will experience the joy of being meticulous, considerate and full of surprises when they come again. We sincerely look forward to meeting you, your family and friends again. karaksa hotel premier Tokyo Ginza StaffDear Mr./Ms.LemonixThank you so much for sharing your stay experience here. We will continue to aim for a more comfortable hotel in the future. We hope we have the chance to greet you again soon .Sincerely yours, karaksa hotel premier Tokyo GinzaFront Desk
BingBing
Premier Twin
Stayed in Dec 2023
Couples
18 review
4.5/5
Great
Posted on Jan 3, 2024
Disadvantages: There is no restaurant in the hotel. Breakfast is delivered to the door of the room every day. It is not delicious and not very good, so there is no need to order breakfast included. The common problem is that the room is a bit small, but if you rearrange it, you can put down a 33-inch luggage and spread it out, and there is still room for another suitcase. Of course there is no place to start. Advantages: There are convenience stores and supermarkets downstairs. It's a 5-minute walk from Shimbashi Subway Station. Shimbashi Izakaya is very convenient for late-night snacks. It's also very close to Ginza. You can walk back in ten minutes after shopping. It is recommended to stay in a premium room, which is a room type 10-12 floors high (the hotel has 12 floors in total) so it is quieter. Overall very satisfied
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Response from Property: Dear Mr./Ms. BingBing,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza and taking the time to leave a review here.It is always a pleasure to know that you had a very enjoyable stay.We shall do our best to provide pleasant and comfortable service and hope your next stay would be even better.We look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff