Le Germain Hotel Maple Leaf Square

WOW!!!! This hotel is the total package of; Awesome, extremely, kind, and considerate employees and that is everyone! From the super happy and helpful Beth (Bethlehem) at the front counter, the cheerful and funny room service gentleman, the sunny and bubbly wait staff in their dining facilities, and of course the all-important behind the scene cleaning staff which kept this hotel the cleanest I have ever seen! The lobby was welcoming, clean (you will read this word a few times in my review), and well-appointed. Check-in was a breeze and Beth got us to our room quickly after traveling for over 12 hours on the train. We were too tired to go out to eat so we called room service. The food was excellent, timely, and plenty of it. The room was spotless, everything was so clean you could feel it when you first entered the modern and beautifully decorated room. The layout was so unique, with plenty of storage, extensive use of glass throughout the room, and, customizable lighting. A huge glass shower with a large overhead rainfall showerhead. The breakfast buffet was great, hot, and filling, and the restaurant was very, very clean and had a great cup of coffee as well! The only issue some people may have is the price. For the area, it was located in and the local attractions just minutes away by walking, well worth the price as you get top value for your money. A 2-minute walk to Union Station Via rail, GO train, and the Pearson train was a bonus. Our go-to hotel for Toronto! Thank you, Beth and the rest of the staff for the best, restful stay. FYI, I am no stranger to hotels whether here or abroad having traveled extensively as a military crewmember as well for our pleasure trips. Stayed in 0 stars to "Dubai" star hotels from cheap to expensive and everything in between.

The worst

My adult daughter and I stayed at the hotel in early February 2024. We chose this hotel because it is directly across from where the Maple Leafs play and we had tickets for one of their games. It is also very close to the Hockey Hall of Fame which my daughter was excited to visit. The hotel is also within easy walking distance of the convention center and numerous restaurants. The hotel is a beautiful, boutique hotel with spacious rooms. It was very quiet at night (not sure how many guests were staying) and the rooms have environmental features (for example, you withdraw your room card from a slot by the door in order to turn on and off all the lights in the room; similarly there is a panel of switches next to the bed that does the same thing). Weather cooperated--sunny and temps in the high 30's so it was a most enjoyable stay. Rates are a bit pricey but given the location and amenities, a good value.

This hotel has been one our favourites for years. This trip was not up to the usual standards. First morning we ordered breakfast to the room. Called 45 minutes later to find out they forgot. Food came cold. Second day worse. No butter for cardboard toast and the rest was cold.

Love staying here, rooms are awesome, modern and very comfortable with all amenities in walking distance.