Lakes Resort

Words of an advice, Don't stay there!!! The room given to us stunk of cigarettes smell. We asked the hotel to change the room and the hotel refuses. Under no choice, we had to reject the booking. Then the hotel lied yo us that ******* would charge us cancellation fees. I told the hotel that I wasn't cancelling my booking. Instead, I rejected the booking as the hotel failed to provide a clean room. The hotel refuses to resolve the situation and told us to wait until next Monday to brush us off. We were just tourists there and who would stay there until next Monday to sort things out?! Hence, I had to ask ******* to step in to resolve the issue. Finally the hotel gave us another room which didn't stink of cigarettes. Overall, the room's tidiness level is poor. Lots of signs saying that we would be fined if we don't clean the room. With the fact that the hotel lies to us about cancellation fees, we were under a lots of stress staying in the hotel and tried to make sure we clean as we go to avoid hectic fines. Overall, the facilities and the room conditions are pretty bad and require some maintenance.

The lake and view were magnificent! The property was ok, we were only there for one night it wasn’t perfect as the blinds were broken the maintenance person was called, but never came. The pool was dirty. The apar**ent was not cleaned properly. This property has got so much potential to be amazing as the views are beautiful and the building is still new. It just needs a bit of tlc

The first room we checked into was not very clean so they moved us & the next room was better.

Satisfactory stay in a studio room. Was fully booked during school holidays so parking was awkward and lap pool was very busy. Floors were gritty with sand/dust. Ensuite was too small to dry yourself in and the shower curtain let the water on the floor. Described as fitted to 4.5 stars but not so. Furniture was dated and there was nowhere to hang anything longer than a skirt.

Great little property. Rooms would be better with dimmable lights and a TV that's connected to the antenna. The internet in this ear kept dropping out via phone and hotel WiFi making local channel streaming sometimes hard. Close to the parks and Beachcombers bar. Quick drive to others restaurants.

We loved staying here for 2 nights, the view of the lake was beautiful. The room was spacious and clean. The pool was nice. The resort was close to Norah head rock pool and lighthouse. Would stay again.

In need of desperate updating Furniture was equivalent of op shop buying … mismatched and poor condition Poor cleanliness. Would have not stayed except needed accom for hospital appoin**ents and nowhere else available Too many photos to upload

I loved how accessible the pool, spa and sauna was. Beautiful outdoors area with a BreakFeast room. Wonderful heated pool. Friendly and approachable Management.

Compared to others we have stayed in, in the area, quite disappointing. Insufficienct “extras in the bathroom “, although it was serviced appar**ents we did not receive any service at all, people smoking and congregating outside our room, very noisy room from traffic and vending machines. We will not use this motel again.