Kinosaki Onsen Nishimuraya Hotel Shogetsutei

Kinosaki Onsen Nishimuraya Hotel Shogetsutei Reviews

Kinosaki Onsen Nishimuraya Hotel Shogetsutei

1016-2 Kinosakicho Yushima, Toyooka City, JapanView Hotel Details
Kinosaki Onsen Nishimuraya Hotel Shogetsutei
Kinosaki Onsen Nishimuraya Hotel ShogetsuteiKinosaki Onsen Nishimuraya Hotel ShogetsuteiKinosaki Onsen Nishimuraya Hotel Shogetsutei
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Kinosaki Onsen Nishimuraya Hotel Shogetsutei Guest Reviews

4.6/5
Great
25 review
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(25)
Positive reviews(23)
Reviews with photos/video(6)
Relaxing hot springs(4)
Friendly host(4)
Negative reviews(2)
Stephen Wee
Japanese Style Standard Room Non smoking
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 2, 2024
excellent service and great place for insen and snow crab
Response from Property: Thank you for your kind review! We're delighted to hear that you had a wonderful experience during your stay with us. Our team takes pride in providing friendly and helpful service. We look forward to the pleasure of hosting you once more for another delightful stay in the near future!
Guest User
Japanese-Style Room (Tsuki-No-to Wing)
Stayed in Mar 2024
Friends
1 review
4.5/5
Great
Posted on Apr 1, 2024
A great hot spring resort hotel, the crab dishes are delicious and refreshing, and the service staff are considerate and considerate. It is worth revisiting.
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Wuyouyunnuo
Japanese Style Superior Room Non smoking
Stayed in Nov 2023
Family
9 review
5.0/5
Outstanding
Posted on Jan 19, 2024
Pick-up service: very good environment of grace Service: great
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6/17
Response from Property: Thank you very much for your review! We are glad that you are satisfied with the service provided by the hotel. We attach great importance to the comfort and needs of each guest and strive to provide services that match the value. Thank you for choosing to stay at Nishimuraya Zhaoyuenii Hotel, and we look forward to serving you again!
Yiren
Japanese Style Standard Room Non smoking
Stayed in Jan 2024
Family
6 review
4.7/5
Amazing
Posted on Jan 25, 2024
The best hot springs. Best service. Best meal. We will also stay there next time.
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Response from Property: Thank you for choosing Nishimuraya Hotel Shogetsutei from among the many accommodations available. Thank you very much for your feedback. We are very happy to receive your compliments about our hot springs, food, and service. We will continue to strive to provide hospitality that will please our customers without being arrogant. We look forward to seeing you again on another occasion. Thank you very much for your stay and for your comment.
Guest User
Japanese Style Superior Room Non smoking
Stayed in Feb 2024
Business travelers
56 review
5.0/5
Outstanding
Posted on Feb 25, 2024
Very good service attitude
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Guest User
Japanese Style Standard Room Non smoking
Stayed in Oct 2022
Family
1 review
4.0/5
Very Good
Posted on Oct 19, 2022
Hot spring ♨️ food was very good! Correspondence of employee was good, too.
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Guest User
Comfort Twin Room Non smoking
Stayed in Jun 2022
Solo travelers
1 review
4.7/5
Amazing
Posted on Jun 13, 2022
There are some complaints about transportation, such as the lack of limited express trains and the inconvenience of driving, but the hotel staff and service are perfect. It is the cheapest hotel in Kinosaki Onsen, so I would like to stay again when I have time.
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Guest User
Stayed in Nov 2023
Other
0 review
2.0/5
Posted on Nov 15, 2023
After studying Japanese for the last year, I was really excited to visit Japan and our travel agency had wanted us to try an Onsen, however, despite doing our best to respect the culture and locals, the front staff made it clear they didn’t care for foreigners before we even had a chance to make an impression. The checkout staff ended up being much nicer, but we were so uncomfortable here, we checked out as early as we could. Even when getting breakfast in the lines, we were both shoved by locals staying here. We never had this experience other places, especially when it’s a line that naturally moves. This was our last night of a 10 day trip, and it left a pretty awful feeling behind for us. We wouldn’t recommend this location. In general, if you like foods like raw crab meat, you’ll enjoy the kaiseki meal. We found out it wasn’t something we loved, however, this is a preference and wasn’t reflected in the review. The accommodation is a bit older, but okay.
Guest User
Stayed in Apr 2023
Couples
0 review
2.0/5
Posted on Apr 23, 2023
Positive: Very kind and helpful staff Very nice and comfortable yukata (suggest to buy) Nice rooms Comfortable futon beds Big authentic rooms Lovely welcome drink Very nice view from the bar Negative Too big hotel for an authentic feeling Food😞even the service of dinner was really nice, it was not good (Im am sure it was fresh but it tasted not fresh at all). We were sick for 2 days😒 Not glutenfree bread and only cow milk available Neutral Rather Japanese breakfast is available and no good continental choice
Response from Property: Thank you for staying at our ryokan and for your feedback. Please allow us to apologize for the negative experience you had regarding lack of availability of gluten free and lactose free items. Although Japanese cooking uses soy sauce which contains small amounts of wheat we strive to customize menus to exclude gluten as much as possible when advance notice is received. We seek to offer the most authentic Japanese ryokan experience to guests from all over Japan and the world, and even when special needs cannot be completely met we strive to find the best solution possible, and we regret very much that we were not able to achieve such in this case. We are always reviewing our breakfast buffet offerings and will take your feedback into consideration as we seek to improve offerings. If we have the opportunity to welcome you back in the future, please do not hesitate to reach out to us in advance with any special need requests. Thank you once again for staying at our ryokan.
Glen
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 21, 2023
Nishimuraya Hotel Shogetsutei offered an excellent Japanese and Western breakfast and dinner selection. Shogetsutei's Japanese Kaiseki Ryori is top notch that comes with top notch service and attention :)
Reynaldo
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 8, 2023
This was the best hotel--of any style--I've ever stayed at in my life. It was also my first ryokan experience. Everything was top-notch. Service was exemplary--from the check-in staff, to my room attendant, to housekeeping, to the shuttle bus drivers, to the onsen staff--they were all so great! The hotel's onsen were wonderful. I wish I could've gone more often! The kaiseki dinners were outstanding. The western-cuisine restaurant (Ricca) was also outstanding. The rooms and facilities were well-maintained and extremely clean. The waterfall view from the lobby lounge felt so Zen! The shuttle bus was super convenient. Even if you don't make use of the shuttle bus, the property is only a 15-to-20-minute walk to town, and it's a very pleasant walk. The nearest public onsen, Kono-yu, is perhaps less than a 10-minute walk away. (It could've been even faster if I wasn't wearing geta). I can't say enough good things about Nishimuraya Hotel Shogetsutei. Excellent ryokan in a super-nice onsen town. Highly recommended!
Jaakko
Stayed in Jul 2021
Other
5.0/5
Outstanding
Posted on Jul 3, 2021
Amazing Hotel with a beautiful mountain view from the "Superior Japanese Room". Staff were super friendly and the shuttle bus was very handy. We also really enjoyed the private bath "Rinsen".
fumiko
Stayed in Jul 2023
Other
4.0/5
Very Good
Posted on Jul 18, 2023
-The view from the room was not very good. ・It would have been nice if the baths could be rotated at night and in the morning. ・It would have been nice if there was a restaurant where you could easily have a meal even if you didn't have a plan that included dinner (I thought so because there are a few restaurants within walking distance to town). Alternatively, I would have liked to have used the restaurant if they had opened the restaurant earlier, starting at 8:30 p.m.
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hiroe
Stayed in Apr 2023
Family
5.0/5
Outstanding
Posted on Apr 2, 2023
There is a shuttle bus that runs every 30 minutes, so even elderly people can easily enjoy the outdoor baths. When I checked out, they lent me bath towels and bags, and I returned them to the information desk at the station, which was very kind. As we had made reservations the day before, we only had breakfast, but it was delicious.
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Guest User
Stayed in Jun 2022
Couples
0 review
4.0/5
Very Good
Posted on Jun 5, 2022
The food is delicious, and the comfort twin and universal twin (no view) are good value for money, so this is my third stay. To visit the hot springs, you'll need to walk a little or take the inn's bus, but it doesn't bother you during the pleasant season (laughs). If you like long-established inns, I think the main building or another inn is better, but for me who likes twin rooms, this is the best. While enjoying the hot water of Kinosaki, you can stay at the convenience of a city hotel. The comfort room has a large walk-in closet, a functional washbasin and toilet, and a shower room only. I really like it. At Umi no Yado, the view is important, but in Kinosaki, this room with good cost performance is recommended. Towels are available from the front desk when you go to the outdoor bath, and there are plenty of bath towels and face towels in the large public bath at the inn. The last two visits were in August, and both the hot springs and inn were lively (noisy), but after the Golden Week holidays, it was quiet, and I thoroughly enjoyed the hot springs, the inn, and the food. I will ask again. thank you very much.
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