Tulum Brew House Hotel Boutique by Cerveceria Tulum

Best receptionist I have ever encountered. I had interactions with two different front desk employees. They were fantastic! Room was nicely appointed, pool was clean and inviting. We ate dinner at the restaurant and it was outstanding. Lucky for us there was an Q acrobatic act for en. One of the best meals I have eaten in Mexico.i would highly recommend this hotel, brewery and restaurant!

Let me start by saying the grounds around the hotel are still in the works, as the hotel is only a year old, and I will return when it is complete because it is going to be even MORE amazing! The hotel is located just a few minute drive from Tulum, but getting a ride is easy, and cheap! Upon arrival the first thing I noticed was how unique the place was going to be and it did not disappoint. It is like a treehouse for adults with multiple bar and pool areas and a tree top observation deck with 360 degree views. It is right on the highway so there is some traffic noise as expected, but I did not find it bothered me or took away from the experience. Due to the time I visited, early December, the hotel, which consists of just 15 rooms, was nearly entirely vacant and there were a couple days when I was the only guest which was a cool experience as it didn't seem they cut back on staff at all. The restaurant had visitors every day and in the evening they had a DJ with light show which was a blast. Even though I was the only guest and a solo traveler, the staff joined in and they actually bring people in just to keep the party going and keep it going we did! The staff were intent on making sure that I had a great time and that I did. If you go, say hi to Jennifer, one of the employees at the party, she is still learning English but we had great laughs using google translate and she is just a bright, fun, light hearted person. I will be back with friends next time!

We just finished a 5 night stay and it was perfect! Once we arrived, you couldnt help but be in awe of the openess and beauty of the property, allowing you to feel connected to the nature and jungle all around you. The 2 pools were gorgeous and the views from the observation deck were breath taking both during the day and at night. Originally we had reserved 2 rooms, one for my sister and my mom and another for my boyfriend and myself. At the time we checked in, it was not handicap accessible. This was a small ripple in our plans because we did call ahead since my mom was going to stay with us and she is purely in her electric wheelchair. The property manager immediately had ramps built to allow my mom to access the pool level room in a matter of hours. They assured us they were getting an elevator soon. The Tulum beer is so delicious that we drank it from the moment we woke up until we went to bed (I know, borrachos). Since it is made from sea water, it contains a lot of nutrients and you never feel dehydrated, bloated or hungover. The brewery tour with Ivan was very educational and enjoyable. We learned how they make the beer and Agua de Mar onsite. The food at the restaurant was a little pricy, but it was delicious and worth it. The aerial and fire dancers were amazing and the Dj was great. Overall, the ambiance and hospitality of this place is phenomenal and allows you to relax, unwind and ground yourself with the beauty surrounding you. We will definitely return soon!

The hotel was beautiful, good attention from the staff Linda the manager was awesome always trying to help and make our stay unforgettable, I eill give a 5 star to the spa,

Front desk and restaurant crew is the best in the hotel. Breakfast sucks. Bed sheets are not cotton. Hotel was empty, is very far away from everything.

Staff was so friendly and the grounds are nice but the noise is just unbearable. First is the noise from the main road but the worst part was the music was blaring at the club and the pool way into the night. When I say loud I don't mean like some music in the background. It was like speakers full blast. The rooms all surround the pool so there is no escaping it. Equivalent of having a rave in your room. We left 2 days early and ate the cost just to get away from the noise. We only saw a couple more guests and no one at the pool ever so not sure why music had to be so loud the entire time. Good beer makers, Terrible hoteliers.