BE Destination Tulum

"Good place and great food"

Twelve O’Clock Luxury Villas

Secrets Tulum Resort and Beach Club

"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."

Hotelito Azul

"The entrance in the hotel is the most strange entrance that I ever seen. They provide a QR code that suposed to unlock the door and an acces turnistle. This doesn’t work at all."

Hotel Shibari - Restaurant & Cenote Club

"First of all the service was beyond bad, it’s as if the staff never communicated with eachother. Upon arrival, we got asked if we were celebrating anything, to which we said yes as it’s our fifth anniversary, and they said they would arrange a surprise for us the next day. We finished our stay without any surprise or acknowledgment as to what had happened, it was just forgotten. They would ask us every day if it was our first time at breakfast, ask about allergies and so on, which on your fifth day at the hotel makes it feel very impersonal. The hotel is also very restrictive in when you can use their amenities, which is laughable when they have no direct beach access. Their pool only opens 11am-6pm, their bikes (which are in horrible shape) can only be hired 9am-6pm…it felt like being at a school camp instead of an alleged 5-star hotel. You are stranded on a street with nothing to do, no signal outside of the hotel, no free beach access and a whopping $40 to get to the town center (which is a 15min drive away). To put the cherry on top, we got called to our room on our last night asking when we would like our bags collected for check-out, they said it was arranged…and it never was. We also never got asked if we had a nice stay upon leaving, nothing. They truly don’t seem to care. Honestly, save yourself the trouble."

Mezzanine Tulum, a Small Luxury Hotel

"Was the best experience with the greatest staff and restaurant around. From margaritas and breakfast juices to stunning plunge pool views"

Ikal Tulum Hotel

"I thoroughly enjoyed the experience of sleeping so close to nature and having a treehouse. However, I wasn't aware the hotel was directly inside the national park. When we arrived, guards gave a difficult time to our driver to be able to drop us off, even though it is a 50 minute walk to the location. They expected us to pay daily park fees even though we weren't using the park. There was only one highly over priced restaurant at the site, no shops for food, and no hot water available. I was able to make a coffee in my first day, but the service desk staff told me one free coffee for my booking, not one for each day stayed. Given the cost of this hotel, it offers no services. It does have an enjoyable environment, but bring your own food and your own supplies. This was 1 of our 2 rentals and both had the same issues."

Nômade Temple Tulum

"Good service. Problem with the music at night when there's a party at the hotel."

Anat Tantric Boutique Hotel

"Amazing place, great host, beautiful villa"

Moxy Tulum

"The hotel is seems like new. Location is a bit far from central but still ok to access there. Staff is also nice. Especially, David is very kind to us. Always take care of us. However, there are some points they can improve. - Rent bicycles - Breakfast Hope to be better hotel for all tourists!"

Nueva Vida de Ramiro