The whole point of an all inclusive is for everything to be all inclusive. They wanted to charge extra for so many things! Extra for beers or special drinks, extra for transportation around the property (if you didn’t want to wait 30 mins), and this hotel is not cheap! The bellboys just leave your luggage at the front in the open unattended where anyone could easily take it. No service at the pools, you have to go wait in long lines to get drinks or snacks which took forever. No room service. Went on a complimentary bike ride which ended up just being an upsell of all the places you could go or things you could do that cost extra, very little bike ride lol. The outlets in the room barely worked, wifi was terrible, and their app for “express check-in/out” and booking things didn’t work so had to wait at the front desk for an hour for the staff to fix it. And if you book through ******* they can’t modify your reservation, you have to do that through ******* which is impossible because ******* needs to communicate with the hotel, which is impossible lol so good luck with that. For the price, this is honestly the worst all inclusive. The only good things were the room was nice, the cleaning staff were great, and the pools were nice, but you can find that anywhere. I would not stay again.