Best Western Plus Hotel Genova

I really liked this hotel. The room was cozy, with a spacious bathroom, and all the necessary amenities were provided. This was the only hotel on my trip that offered slippers in the room, which was a nice touch! Breakfast was standard – nothing fancy, but you definitely won't go hungry. Every day, a bottle of drinking water was replenished in the room, and housekeeping cleaned daily. My itinerary involved traveling between several cities by train, so the hotel's location was incredibly convenient for me. The hotel lobby was beautifully decorated, and the staff were responsive and friendly. The only thing I wished for was more vegetables at breakfast; they only had cherry tomatoes. I would gladly stay at this hotel again on my next visit.

The room was dirty. The faucet was broken, there was no hot water or shampoo. It smelled of smoke.

The hotel is located right in front of Porta Nuova station, a strategic location for those who want to explore the city on foot without having to carry heavy luggage. The staff was extremely kind and professional. Upon check-in, they asked us if we would prefer a room with a double bed (instead of two single beds pushed together). Furthermore, since we expressed concern about the noise of traffic and trams, they spontaneously switched us to one on the internal side. The room was truly comfortable and quiet, very spacious, and with a fabulous little terrace! The style is a bit retro but elegant. The hotel also has a spa, but we didn't use it due to lack of time. We didn't choose breakfast, but there are bars and pastry shops a few hundred meters away. I recommend the Pfatish pastry shop and chocolate shop, amazing!

Very nice staff, clean, nothing to complain about, and a great location. Unfortunately, all this is spoiled by the lack of soundproofing, both between rooms and outside noise. A tram passes nearby, making you feel like you're on the sidewalk. I was in room 234; the parquet floor is extremely noisy, so be careful. Despite the €25 a night garage, take it as a guide, or you might get a nice surprise when you wake up, like me, with a broken window. Nothing was stolen; I think it was just a fan of French license plates. Personally, I won't be going back.