Hampton Inn & Suites Tyler-South

The hotel smelled like sewage when we checked in. The room also smelled musty, and the bathroom looked like it hadn't been thoroughly cleaned in weeks. (There was mold in the shower/on the artwork in the bathroom and the couch had several stains as well.)

Clean hotel friendly staff. The room was for three people with a pull out couch. There were no linens for the pull out bed and the in room phone didn’t work.

my bedside alarm clock would not turn off and woke me at 3:47 am the first night and 3 times the second night. the desk clerk at checkout was only concerned about my anger

Front desk could not give me the room I requested due to lack of housekeeping staff . Trash accumulation (in large bags) near elevators and ice machine . I guess no one available to take it to the dumpster . I love this property and have stayed here many times , but staffing issues need to be resolved . Otherwise , it was clean and smelled fresh .

Great location. Staff are willing to work with guests on check in and give information to help with finding what the guests need

I expected more being Hampton. Everything was good till the next morning when we went to take showers. Our shower door would not stay shut. I ended up putting a wet rag beind the top roller to keep it shut. Door did not meet the wall of shower. The shower itself was very bad. I am allergic to mold and being there was caulked mold i could only stay in there for about 10 minutes. The toilet paper we had was tissue thin. I called the hotel number listed on the website and asked if their hit tub was in working order. We were told yes. Upon arrival we were told it was closed for the season.and that i must have talked to reservations and not them. EVERYONE should be on board with ammenities at hotels if your company is that big. The breakfast was very good. A lot of selections however they had a coffee issue and was low on coffee that morning. This hotel is very pet friendly as well.

Maintenance not as expected. Sink drain plugged, toilet paper holder broke.

We booked a room with two queen beds for three adults. We got a single king with a sofa. The front desk did not mention this and did not offer sheets. The room was dirty. We asked for new sheets for both sofa and bed. when we picked them up, front desk said they'd moved it to a "better" room and gave us the keys. The other room was not better so we stayed where we were. They said the manager would call but they did not. Breakfast area was good though and staff were very helpful there.

I was disappointed that the gym equipment is not maintiained. Out of 3 treadmills, only 1 was working. 2 bikes and neither worked, and an elliptical that was so squeeky It was not useable. This is not expressed online, and i often book based off the gym. So, the photos are nice, but due to no maintenance, the equipment is unuseable.