Unawatuna Hotels with Airport pickup service

One of the best hotel I have ever stayed,good staff and location as well as the room!!

We are currently staying at Araliya Unawatuna resort. So far the experience has been very disappointing to start with. Check in was delayed due to various reasons. High season and very busy. One of our family member’s room was booked in as a triple room for 3 adults. We booked this reservation six months ago. They said we can pay when we get to the hotel. However after going back and forth this was sorted finally. The whole check in process took about 1 hour. I won’t go into details of this as this was sorted. The breakfast buffet - Out of juice selection only mixed fruit fresh juice. All other juices are cordial. Small amount of watermelon was kept in the breakfast buffet for fruits. No other fruits in the buffet. For a five star hotel you would expect to have a decent selection of fresh fruits. Dinner buffet also did not have any fresh fruits. Today we wanted to order a drink from the pool bar. We normally look forward to have drinks by the pool bar. We were told since we are a group booking we cannot order drinks and charge to the room. The pool bar man spoke to the management and we were advised they won’t be able to take our order. This was highly disappointing as I don’t carry cash or credit cards when we are in the pool. This made us feel very unwelcomed. Very poor customer service. They give only one room key. If there are two people in the room you need two room keys. Otherwise without the key we cannot even access the lift and go to our room. Somehow the guy at the reception was very nice and gave us two keys on request. He did say the management has discouraged giving two keys. I will not say his name as I do not want this person at the reception to get in trouble. Pool towels- they give you a card. When you want a towel you have to hand the card to the pool man and then they give you the towel. When. Returning the towel, they give us the card back. If you loose the card they charge you LKR 3000. We have been to many five star resorts around the world and never had to go through all this to get a pool towel. The bathroom had only 2 towels when we booked for 2 adults and a child ( 8 years of age) We were out the whole morning in the pool and then the beach. We put the sign for the room to be cleaned in the morning.As soon as we arrived to the room at 1 pm , the cleaning person came to clean the room. This is only a small issue. At least the guy came to clean the room, but with everything else it just added up. We have booked three nights and checking out on the 31/12/24. Just wish we didn’t book 3 nights!!!! Whoever is in charge of management is sadly not doing a good job. I hope they take this review well and improves the management.

We visited this stunning hotel in Sri Lanka over Christmas, and it exceeded all our expectations! The highlight of our stay was the incredible effort the staff made to prepare a traditional English roast dinner, making us feel truly at home while being miles away. The rooms were spacious, comfortable and beautifully decorated with an art deco feel. The views were absolutely breathtaking, we had a sea view room with a huge balcony. The main infinity pool is stunning. The service was outstanding!! Every single member of the team went above and beyond to ensure our stay was perfect. This was a Christmas we’ll never forget. Highly recommended!

Firstly this probably merits 3.5 out of 5. The reason is I felt quite disappointed when we arrived, having booked directly with the hotel and asking for “Superior” rooms which bear no resemblance to the Superior ones shown on the well-known booking site. I initially thought we’d been given the wrong rooms and had to double check with reception . We had two rooms which at $96 per night were the most expensive of our trip. We don’t normally spend a lot on hotels so this was meant to be a treat at the end of a long tour. These rooms were pretty basic, smelt quite musty as they were built in to the rock face, had many steps to reach and the sofa in one room was torn. The mosquito net had several holes in it. I understand that Sri Lanka has had a rough time recently but to charge these kind of prices, especially in the low season is not really justifiable. The hotel really needs a good returb, and I noticed that the rooms below ours were being updated during our stay. Plus points were the staff - absolutely amazing, helpful and polite and the food which was delicious- try the fresh fish/seafood plates. Also it was really difficult to find! Put up a sign board! The hotel has some way to go before it can be accurately described as a “luxury boutique hotel”. Overpriced.

The hotel is younger, the decoration is not bad, the door object is a food city, but the hotel is not satisfied with a lot of places: the first is to make a mistake our order, the triple room becomes a double room, until 6:30 to give us A triple room; the second corridor is small, the elevator has a very unpleasant musty smell; the third sheet is dirty, the spots are stains, I have to send a picture to estimate that no one dares to go. There is no cup in the fourth room, no drinking water, no kettle, tap water is very salty, you must buy water yourself. But the service is not bad, but also some free card darts, etc. A small pool is small but beautiful. So there are advantages and disadvantages, please decide for yourself.

A super hotel with good facilities and a good location. The buffet breakfast is comparable to the standard of lunch and dinner. The hotel’s open-air saltwater swimming pool is clean and buoyant. It faces the sea and makes waves. It’s amazing. The family suite we stayed in, open the skylight, the sun shines in, it is too comfortable.

A great hotel for relaxation and relaxation in the heart of nature, sounds and fragrances. Always clean rooms and towels, pool, lieutenant, showers near the pool and the territory itself. Bathroom is cleaned, good plumbing. Very attentive, responsible and sensitive staff, waiters. The room is comfortable. Fresh and delicious food, seafood, juice. Cook individually, so you have to wait, but always delicious, time flies invisible. Comfortable location of the hotel. In the evening, the romantic environment, the shield of the territory, the silence in the room, and behind the window the delicate sounds of nature and fresh air. A wide balcony with chairs and table, its own luster.

The view is great and breathtaking during sunset. They keep the hotel premises and garden clean. But when entering to the hotel, we feel like its an isolated/neglected place. Path is broken and both sides covered with ugly trees and bushes. No one to look at until we park and go to the reception. People park the vehicles wherever they want blocking other vehicles (we had to wait nearly half an hour to move our vehicle because someone was blocking it).We got a deluxe room with pool access.The bathroom design is so stupid and uncomfortable design. Rooms are not nice as the photos they have posted in web. Room amenities are ok but furniture and design of the room looks cheap. There is a very small staff. They looked like some random people found for day pay. Restaurant has no proper AC. We were sweating while having meals. There was only one guy to serve us who is not even wearing a mask. Special thank should go to the Chef. He had arranged very tasty food for the limited budget(we heard how they discuss the meal budget and all. They were too noisy and disturbing). Meal quantity is really small. Took longer time to serve. However next day breakfast was a buffet which was better. Rooftop is flooded when raining. Such a beautiful view is wasted. Elevator is out of service and we have to climb 4 floor to the restaurant. (this was reported in other reviews posted long ago). Such a beautiful location is wasted due to mismanagement.

Wow what a place! Once you enter the beautiful gardens, you feel relaxed, calm and peaceful. The old buildings are beautifully and sympathetically decorated with so much attention to detail. The swimming pool has some sun and shaded areas and beautifully clean. My husband had a massage, which he enjoyed. Our room was the suite. Now I have to say, I travel around 9 months of the year and this is one of the best and biggest I have stayed in. We compared it as just short of Raffles in Singapore. Every little detail was thought about. Plenty of room for your toiletries, a plug next to a mirror for the hairdryer, socket next to the bed, etc. The evening dinner was very romantic, a beautiful setting in an open dining area by the pool. The food was delicious too. We were lucky enough to have the whole place to ourselves as it was low season. It felt like it was your own beautiful home. Sadly we only had time for one night. When we next visit Sri Lanka we will be checking in for a week.

We had an exceptional stay at the Peacock Hotel, thanks to the outstanding service provided by Falih. He arranged a beautiful room with a stunning view for us and catered to all our needs. Falih assisted with our luggage, provided an orientation on what to see and do in Unawatuna, and was always available whenever we needed help organizing anything. Falih organized a tour to Cinnamon Island for us and recommended swimming at Turtle Beach, where we actually saw turtles. When I wanted to book a massage and everything was closed due to the rain, Falih managed to organize something fantastic for me within five minutes. The hotel itself is wonderfully located on the beach, relatively central in the bay, and has a great atmosphere with attentive staff. We spontaneously decided to extend our stay from one night to three nights. We didn’t stay as long in any other hotel during our trip. This place is absolutely recommended. Thank you for the wonderful days with you!