I recently travelled to Varkala, Kerala with family and booked (through Miss Deepa - make my trip person) for a 5 star property and asked for the same while bookign and they charged almost 17000 for 1 night for the same. surprisingly when I checked in the room was so dirty, linen old and dirty, lizards in room , ac water leaking in the room, food improperl cooked, restrooms filthy smelling, drinking water we have to fill from a tap and didn't bother to provide complementary water bottles for the priced property as above and soo bad we could recongnise the problem asked the hotel staff that if it is a star rted property for which they clearly said it was not a rated roperty at all. Immeditely I informed the Makemytrip team and had very poor response from them and they just closed the ticket even without solving it. I asked them to refund as they made an obvious mistake, I have clear video and photo evidence for the same and they are not even responding to the same. I suggest all travellers don't believe in them as BRAND but double check ur self instead of payng such fraudsters.