Hotel Nazionale

The hotel's location is great, just a two to three-minute walk from the train station, which means no dragging luggage back and forth. The front desk is on the ground floor, and there's no elevator, so we had to carry our luggage up. We arrived at 11 AM and were told check-in wasn't until 1 PM, but we could store our bags. Later, we were assigned a room on the 4th floor of a building diagonally across the street, which also had no elevator. The hotel staff helped us carry our luggage to the room. The room itself was fairly spacious, and the bathroom sink was quite large. Breakfast was also decent. However, the hotel staff's attitude when dealing with issues was problematic. Our room was on the top floor, and there was a young seagull outside on the roof that wouldn't leave. We noticed it upon check-in, and it was still there when we returned at night. It started squawking loudly around 4 AM as dawn broke. When we mentioned this at check-out, suggesting they try not to assign guests to that room, the staff member replied that they were unaware of the situation and couldn't 'kill it.' I was shocked by this response. I don't understand why a customer providing feedback about an unsatisfactory experience is an issue. Plus, despite arriving very early, we were put on the top floor of a separate building, which was a pretty poor experience. Thankfully, we only stayed one night.

I booked this hotel near Santa Maria Novella Station because I had a suitcase. Compared to the hotel I stayed at in Mestre the night before, it's smaller and older. There's no elevator for the first floor up to the front desk. But I guess that's just how it is on the main island, right? It's close to Santa Maria Novella Station, and the flat path makes getting around easy. The building has a lot of character, and the room is clean.

Location: Super close to the train station and the Vaporetto stop, which is great because getting around Venice's main island means either walking or taking a boat. The island is pretty big, but you can see most of it in a day if you're not planning on visiting every single museum. Facilities: The hotel's entrance is tiny, easy to miss! The worst part, though, are the stairs. Besides the ones at the entrance, there are so many steps going up and down throughout the hallways inside the hotel. It's really inconvenient if you have luggage. Service: No one was available to help with luggage, which was a real pain, especially since I had a lot. The front desk service, however, was quite professional, and the staff spoke good English – plus, they were very handsome! Cleanliness: The hotel is a bit old. Our room window faced an alley with trash cans, so we had to keep it closed.

Great location and very clean. The room layout was a bit cramped compared to what I'm used to in China, though.

The location is super convenient, right next to the train station, making travel a breeze. I also got to experience a super cute elevator that only fits two people and operates in a really interesting way – it was a great experience! The building is a bit old, but it's impeccably clean, which is a big plus!