This was our first stop in a 2 week safari vacation on our way to Botswana. What a way to start! The property is GORGEOUS, located along the Zambezi riverbank, and ALL the staff was welcoming and extremely guest/service oriented. The rooms are spacious and well appointed, as are the baths. There is a wet bar with a stocked refrigerator as well as coffee and tea service. All the glass ware is actually glass, no plastic. The rooms are all equipped with both room and personal bug spray; the staff also 'prepares' your room nightly. (We had absolutely no issue with bugs.) There is also a patio with seating area for each room. The main service area of the property is styled after an old plantation - all open to the fresh air. This includes the reception, dining, bar, patio, pool, etc. There is dining under roof but the exterior walls are open (can be closed). Sun umbrellas and heaters are also available as and where needed. The property is 'open' so wildlife roams through - we saw baboons, impalas (? small antelope), monkeys, warthogs - all at a safe distance. They offer a sunset cruise that is wonderful and offers many more wildlife sightings; highly recommend! They also can help arrange other off property activities, including Victoria Falls (short minutes drive away). They arranged car service for us to attend lunch at Dusty Roads Township Experience - well worth it if you're interested in the local culture and adventurous (and not expensive). They have a gym and pool along with full service dining (delicious!) and bar and ready transportation. Communication is great and timely. They also offer free bottled water and water filing station and daily high tea. Absolutely lovely stay, couldn't ask for anything more - and didn't have to! Only regret is they don't have a staff tip box, wish they did as all the staff engages making your stay everything you want and more.