Arcotel Wimberger Vienna

Arcotel Wimberger Vienna Reviews

Arcotel Wimberger Vienna

Neubaugürtel 34-36, Vienna, AustriaView Hotel Details
Arcotel Wimberger Vienna
Arcotel Wimberger ViennaArcotel Wimberger ViennaArcotel Wimberger Vienna
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Arcotel Wimberger Vienna Guest Reviews

4.1/5
Very Good
73 review
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(73)
Positive reviews(66)
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Negative reviews(7)
Guest User
Comfort Room
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Lovely hotel with very kind reception staff. Clean room. Room temperature rather warm at night ( March 24/3-17/3) as aircon not switched on yet in main hotel. Had to open windows and road noisy. Other than that all perfect. Excellent breakfast too. I’d definitely return there and would highly recommend.
Guest User
Comfort Room
Stayed in Jun 2023
Family
2 review
4.0/5
Very Good
Posted on Jun 27, 2023
Great hotel. Spacious rooms and helpful people at the reception. Very convenient Location to get a tram or underground. You have to pay a one time €15 charge to use the wellness centre during your stay. Free apples was an unexpected bonus (My family loves them). Our booking was without breakfast as there are a lot of cafes and restaurants nearby.
Anonymous User
Comfort Room
Stayed in Dec 2023
Couples
28 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The a**osphere was very nice and beautiful. Tram and subway stations are also convenient. The breakfast had a lot of variety and was delicious!
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Thomas
Comfort Room
Stayed in Jul 2023
Couples
4 review
5.0/5
Outstanding
Posted on Aug 8, 2023
Very friendly staff at reception and in the breakfast room. Perfect location for Westbahnhof. Everything was very clean. Perfect breakfast offer
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Zhennilaoshi
Comfort Room
Stayed in Jul 2023
Family
13 review
5.0/5
Outstanding
Posted on Aug 26, 2023
Very good experience, clean and tidy, good location, full sense of security, worthy of being a group hotel, trustworthy, will choose it next time. The service is also very good!
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Catanoi
Comfort Room
Stayed in Feb 2022
Friends
1 review
4.7/5
Amazing
Posted on Feb 27, 2022
We were satisfied with everything, expectations justified themselves. See you soon
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Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Dear lovely Wimberger team, We had a truly wonderful holiday in your beautiful house. We were absolutely delighted with the service, the breakfast and the very clean rooms, but we did have one or two minor issues with the service team. It was a little tricky to find waiters in the restaurant. We'd like to extend our heartfelt thanks to the entire reception team, led by the wonderful Mr Hakan (I'm so sorry, I can't remember his last name!), who took such great care of us. We had a few requests and they were all fulfilled! It was truly world-class service! The service concept is really important here, and the staff are doing a great job!
Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Excellent hotel with spacious, comfortable rooms. Close to public transport, so easy to visit the city. Breakfast is superb with an amount of bread, juices, eggs, coffee and many other things. Food in the restaurant is very much ok, with a lot of vegetarian and vegan offers. Very friendly staff. Unfortunately the safe of the rooms happened to be very small, big enough for your jewels, too small for your laptop or iPad.
Response from Property: Thank you very much for taking the time to send us this feedback! It is our aim to satisfy our guests and make their stay in Vienna a memorable one. We are always glad to pass the reviews on to our colleagues who consider such comments the best reward for their service. It is good t hear that you liked our breakfast and the location. Thank you for your suggestion about the safe, we will consider this during the next renovations We look forward to having you as our guest again in the near future Best regards Daniela Schwarz Guest Relations ARCOTEL Wimberger
Guest User
Stayed in Mar 2024
Other
0 review
4.0/5
Very Good
Posted on Mar 1, 2024
Arrived late morning to a very busy reception, though we realised this was due to an event taking place at the hotel as we were quickly checked in with no fuss. The room was everything you would want for a short stay, also it was warm, should you be travelling when its cold outside, infact, we found it warm with the aircon turned off and ended up opening the window at night. The hotel is well located to the trams and the underground. There are a couple of shopping malls nearby with restaurants should you want other options to the hotel restaurant. Visited some of the Christmas markets, with the market at the town hall being the best, especially at night. The zoo is also worth a visit.
Response from Property: Thank you very much for taking the time to send us this feedback! It is our aim to satisfy our guests and make their stay in Vienna a memorable one. We are always glad to pass the reviews on to our colleagues who consider such comments the best reward for their service. We look forward to having you as our guest again in the near future Best regards Daniela Schwarz Guest Relations ARCOTEL Wimberger
Guest User
Stayed in Mar 2024
Couples
0 review
5.0/5
Outstanding
Posted on Mar 1, 2024
The staff were especially friendly, and breakfast buffer was really great! they even had a vegan corner . good choice for a decent price . public transport, just in front of the hotel takes you to all sightseeing places easily
Response from Property: Dear Daniella Thank you very much for taking the time to send us this feedback! It is our aim to satisfy our guests and make their stay in Vienna a memorable one. We are glad you enjoyed your stay with us and liked our location and the breakfast. We look forward to having you as our guest again in the near future Best regards Daniela Schwarz Guest Relations ARCOTEL Wimberger
23955337
Stayed in Jan 2024
Other
4.0/5
Very Good
Posted on Jan 29, 2024
A well-located hotel just off the Ring and very quiet considering! We had a comfort room with breakfast included. Our room overlooked the inner courtyard. It was ok but the lighting in the bedroom could have been better and the shower was somewhat old-fashioned. The breakfast was amazing - a choice of eggs on the buffet or you could order specially at no extra charge. We had a major issue on arrival as our booking had not been sent through by the travel agent. Kany on Reception was extremely helpful and eventually everything was sorted.
Response from Property: Dear Serena, Thank you very much for taking the time to send us this feedback! It is our aim to satisfy our guests and make their stay in Vienna a memorable one. We are always glad to pass the reviews on to our colleagues who consider such comments the best reward for their service, we are glad that we could help you with your luggage issue. Thank your for letting us know about the lighting, we will look into this and change the bulbs. We look forward to having you as our guest again in the near future Best regards Daniela Schwarz Guest Relations ARCOTEL Wimberger
Colin
Stayed in Nov 2023
Other
4.0/5
Very Good
Posted on Nov 17, 2023
I recently stayed at the ARCOTEL Wimberger Hotel in Vienna and found it to offer an average hotel experience. The amenities and service were about what you would expect from a mid-range hotel. The room itself was basic with standard furnishings and decor - nothing fancy but adequate for a comfortable stay. However, the breakfast offered at the hotel was outstanding. There was a wide variety of breads, pastries, fruits, yogurts, eggs, meats and other hot items at the extensive breakfast buffet. The servers were also exceptional - very friendly, attentive and quick to refill coffee or clear plates. The breakfast made up for any other average aspects of the hotel. Overall, the ARCOTEL Wimberger is a solid, standard hotel choice in Vienna. While the rooms and amenities are average, the stellar breakfast and great service in the morning make this hotel stand out. It's a good option if you want a convenient location in the city and don't need luxurious accommodations as long as you get a great start to your day with their breakfast.
Guest User
Stayed in Oct 2023
Couples
0 review
5.0/5
Outstanding
Posted on Oct 24, 2023
Lovely hotel with a great location to West Bahnhof, with tramlines just across the road. Breakfast was fantastic and staff were very helpful, especially on the busy morning at Breakfast. Early book in was no problem and made to feel welcome straight away. Nice size room but the extractor fan had a vibration issue, even with the light off. Would love to use this hotel again on a return trip to Wien.
Guest User
Stayed in Jan 2023
Other
0 review
5.0/5
Outstanding
Posted on Jan 30, 2023
Fantastic hotel we were upgraded room on 6th floor. Very handy for tram's and ubahn. Close to shops and restaurants. Excellent breakfast huge choice and very helpful friendly staff. Book meals if going at this time. We took a train to Bratislava. The horse carriage ride was good . Public transport excellent and good value.
6/7
Response from Property: Dear Nelly, We are really happy that you enjoyed your stay in Vienna! Thank you very much for taking the time to send us this lovely feedback! It is our aim to satisfy our guests and make their stay in Vienna a memorable one. We are always glad to pass the reviews on to our colleagues who consider such comments the best reward for their service. We look forward to having you as our guest again in the near future Best regards Daniela Schwarz Guest Relations ARCOTEL Wimberger
Guest User
Stayed in Jul 2023
Other
0 review
1.0/5
Posted on Jul 31, 2023
DO NOT GO TO THIS HOTEL!!!! It is a scam!!!! I booked to stay for one night from 24th to 25th and requested to check in 1am-2am after a long drive from England. The booking was accepted and everything was swell. This was till we got to the hotel and the lady at reception said she cannot allow us to stay as a family as the check in time is 3pm even though I REQUESTED 1-2am!!!!! MISS RUIZ at reception was very rude and unprofessional. She needs a sack or to get fired as customer service is not for her. I took a picture of her and will upload if I can. AVOID AT ALL COSTS
Response from Property: Dear Sir, Our check in time is 15:00 or 3pm. To check in at 1 am in the morning hours is not a possibility unless the room is reserved for the previous night too. We do not have any confirmation from us in our records at all. No other guest will check out at 1 or 2 am as you surely understand. We have requested this review to be removed as we are legally bound to protect the data of our staff and can not allow full names and photos of a young lady in our employ to be posted without her permission. We will look into this matter of course and get back to you . Thank you . Daniela Schwarz . Guest Relations