Guest User
May 19, 2024
Spent 5 days/4 nights at the PH Vienna and it was *outstanding*. The rooms were glorious. the customer service was excellent, the facilities were marvelous, and the food was divine. My entire family, including the kids, absolutely loved it and were sad to leave. While all the staff were fantastic, a few special shout outs. First, Oliver in reservations crafted a great room situation for us with a Park Suite for my wife & I connected to a Twin Deluxe for our two kids. Second, Maria at the front desk was a delight. Always smiling, welcoming, helpful, and knowledgeable. Third, Stephen the bellman/valent was quick to offer a hand, but more than that, he was a joy to be around. He was very personable, gave little gifts to our kids, and made us all laugh. Those are just a few that come to mind, but honestly all of the bellmen, restaurant staff, concierges, etc. were great. The service was truly a level above anything we've experienced at other hotels. As to the hotel itself, it's in a great location in the historic heart of Vienna and surrounded by great shopping and restaurants It's also just a short walk from St. Stephen's Cathedral, the Hofburg, the Graben, and other important sites. The rooms were luxuriously appointed, the fitness room was very well-equipped, the indoor pool was great, and the daily breakfast buffet was top-notch. Overall, I cannot recommend Park Hyatt Vienna. If you're on the fence about staying there or another hotel, it's worth the splurge and will take your visit to another level.