Home2 Suites by Hilton Houston Webster

Overall, everyone was friendly and courteous. Room was super clean and stocked with essentials one may need later.

We visit Houston quite often. We have tried different hotels and they have all had issues. This one was great! Fantastic breakfast, nice rooms, nice and cool in all areas of the building and great staff.

The only negative was that we booked a king suite room and when we got there, they did not have any of these rooms available! We were put in a double queen suite room. After going back down to the check-in desk, we were initially told there absolutely was not a king suite room available and that they are saved for Hilton rewards members! After I pointed to their sign that states if you are not satisfied with your stay, the night would be on Hilton, the manager found us a King suite room like we had booked! Other that this slight haste in the beginning, our stay was very comfortable and the staff is very courteous!

We stayed at the hotel as a group. Prior to check in we called and requested adjoining rooms. We were told they could oblige and the changes were made to our reservation. When we checked in we were informed that we were not staying in adjoining rooms. Lilly moved heaven and hell to make it happen for us. She could have easily said it was impossibly and we would have been none the wiser. She took extremely great care of my family through the chaos of our large crew with screaming kids and held down the front desk like a champ!

The room was dirty. Found two hairs that weren’t mine. One popped out of Kleenex box where they fanned a Kleenex bottle make it cute and the other was in the sink. There was no mattress skirt and you could see a coffee or soda stain on the box springs. Bed was extremely uncomfortable and squeaked every time you moved. Man at front desk at check in mumbled and you couldn’t understand him. Lady at checkout was wonderful and apologetic for the conditions.

This hotel charged my card $25 without explanation because i booked thru a third party. I can't reach this hotel by phone so I have no way of getting my money back. The hotel phone number I found online doesn't connect. Don't stay at this hotel if you want to have your credit card kept safe.

Great place to stay, well maintained. Friendly n courteous staff, breakfast was neat & had good options

Our first day the door did not lock properly and the refrigerator was not working. This was not fixed until midway thru or second/last day.

We were very upset when we received a call the day of check in that the hotel we booked no longer had a room for us. They had to move us to another hotel. We were traveling with extended family that did not have to be moved. They stated that because we booked with a third party, that we were chosen to be transferred to another hotel. The new hotel did not have the small kitchen for our use so we could not bring back leftovers or prepare breakfast in our room. No compensation for our trouble was offered. Very disappointed.