Residence Inn Salt Lake City-West Jordan

This hotel definitely looks nice & new in the photos, but it’s already got some issues. When you go to check in, the lobby area isn’t clear from the outside like they typically are, especially on a snowy day. But we found it & the front desk staff person was kind & helpful. Got us an early check in, which we appreciated! We just weren’t aware that the only room available was because it’s next to the boilers (219) & that’s why it wasn’t already in use (which also surprisingly needs some maintenance even though it’s lesser used). We thought during the day it was like construction noises, so we figured surely it’d be fine overnight- nope. Not only VERY noisey, but also vibrations near constantly so ear plugs won’t even fix it. It’s unfortunate that area wasn’t designated for storage or maintenance etc instead- because it’s really miserable to try to sleep in it. Found out the next morning that it’s not rented often if they can avoid it because of the noise- of course the staff can’t say it’s available because it’s not a good room- so guests beware. Other issues with the room were that the dishwasher appears to not even be plugged in- so I rinsed & loaded all of our dishes, but none of the buttons work. Worst part actually that gave me a terrible migraine was the mold. Under the sink there must be a water leak- making a moldy/musty smell I’m super allergic to & the extra paper towel roll there weighed 5 pounds from water it had soaked up & black mold in it!

I like how clean the building was and how the breakfast in the morning was set up. Thank you

I love this hotel when I came to Utah for business: I was very this disappointed this time: 1st I got charge 3x by front desk, and then at check out I got charge double charged for the room. The front desk girl, her name was Lola, she was kind of rules instead of fixing my problem, she say her manager will be in at 9:00AM. My flights is at 9:00 AM. I also requested queen beds 3 months. I got stuck in a handicap room: Nowhere to hang up your shower towel. I am very disappointed with this hotel I came to Utah for thanksgiving for my son, and Spencer.

The breakfast options are great compared to what you normally get at other hotels. On site laundry and fitness center were clean and easily accessible. Great location. Lots of shopping and dining options.

Aw experience great hospitality I was very impressed with service and the accommodations. Only downfall no food available close to the hotel.

Great hotel, convenient for shopping, quiet and comfortable

Wish the bot tub was a little hotter but thats ok. We had a great stay.

Kitchen in room, location was great, walkable dinner and shopping options, breakfast was great!

Clean property, friendly staff and super close to shopping and restaurants!