Holiday Inn Express & Suites Salt Lake City West Valley

Waterpark is a ton of fun, very family friendly hotel. Breakfast has plenty of options and changes slightly day to day. Great location with stores and restaurants nearby, quick freeway access. The hotel is very clean and the staff is absolutely incredible, everyone was extremely kind and helpful. Especially Joseph and Paula at the front desk, thank you for being amazing!

I love this Holiday Inn express the pool was great washer and dryer. Perfect parking perfect are the room is to the nines. The room was impeccable. It look like a brand new hotel. I couldn’t find one thing wrong with this except I was thirsty all the time when I was there and on the way plenty of food restaurants around the area the bed and covers were perfect. Oh my gosh I slept so good definitely Keeper put this one on your list.

Great hotel! Clean! Friendly service! Everything was perfect!

We came here for a staycation. Very excited to experience the pool. The rooms were very nice. However, I was disappointed with the Pool area. It looks like the hotels that manage it gave up on the maintenance and are letting it go to waste. Breakfast was fine. They do need a larger area. We didn’t know where to sit down or set our food down. We ended up back at our room to finish eating. The service was fine. Everyone else was able to check in but we had to wait 40+ to get our room although we had been there first. If you’re coming for the pool… save yourself money and go somewhere nicer.

We had issues with the lady that was on shift when we checked in at 3pm. We walked in to check in and she continued to speak with a Staff member without letting us know it will be a minute. After speaking with the staff member she continued to answer the phone while we were waiting to check in. 2nd incident I called in the morning and requested a crib to be put into our room so we didn’t have to bring a pack N play they told us they will put it in our room for us. When we arrived the lady on shift told us there wasn’t any cribs made us upset due to not bringing the pack n play for our youngest thinking there was cribs available We got extra blankets for our kids and the blankets we have received were dirty and disgusting. We were already upset when we pulled out the pull out bed it was disgusting and tons of stains on top of springs going into your back while laying down. There were tons of dirt stains on the comforter as well as women hair on the pillowcases.

When we hot there the power was out. We couldn't check in and we had 2 kids who needed diaper chnages. We were offered a bathroom and to sit in the dining room until power came back on. We were able to swim and sit in the hotntub qhile we waited. It was about 630 before we could check in our room.

The pool was closed for renovations which was sad but I received a much appreciated phone call and notification by email that it would be closed. The staff was amazing, and the breakfast was delicious with lots of options. I would stay here again.

Pool was “closed for renovations”, which was the reason I booked this specific hotel. We received a “hearing accessible” room, but would have preferred a standard room. The automatic shade was broke so there was a two inch gap in the window and everyone could see into the room which was on the first floor. The sink was backed up, with hair shavings and possibly vomit coming up the drain. I had informed the front desk on the first morning of the stay and was assured it would be addressed. The sink was not fixed and had to deal with a backed up sink for our two night stay.