I booked this hotel several months ago thru the Wyndham app, when I got to the hotel I was told that the hotel was a no longer a Wyndham hotel, and that it was owned by the KOA campgrounds that was behind the hotel. That is fine, but I was never told about that through Wyndham, so that’s Wyndham‘s fault. They did honor the amount that I was supposed to pay through Wyndham so that was good. when we checked in and we went in the room, the room had sliding windows one window, opened up several inches and would not lock. There was a little skinny dowel type piece of wood in the window track to try and keep the window from opening and also staying closed, But the piece of wood was about 2 inches short so the window would not stay closed. We went to the front desk and asked, Jackie and her husband if they could help us and they said they couldn’t do anything about it and that all the windows were like that! Not very safe!! My husband took care of it and got some rocks and put it in the window tracks to keep the window from opening. We went to the camp store next-door and met Megan. Megan also works at the front desk in the hotel, which is now called Mountain Vista. Meghan was extremely helpful and very friendly and accommodating. She was surprised that the other employees did not try to help us out with the window. This hotel could use more employees like Meghan it would make things much better in the hotel. The room was clean, the bed was comfortable, the bathroom was clean. There was a back door to the hotel, which was closest to our room, but the back door was never locked and anybody could come and go through that door. You did not need a key to get in the door. So, Mountain Vista needs to do a few safety updates and the hotel will be good.