Embassy Suites by Hilton Hot Springs Hotel & Spa

Staff was just really phoning it in this round. Negative attitudes. Slow moving. Not helpful. Closed breakfast bar 20 mins earlier than advertised. We called at bedtime for an extra blanket and they said they would bring it up. It never came.

Everything was great except for the breakfast. Food didn’t look good. There was limited seating and no forks. We decided to eat breakfast out while we stayed there. Everything else was great

Let me start by saying our family usually stays at Embassy’s if they’re available. This one, unfortunately is at the bottom of the list. We got in at 1pm, not expecting our room to be ready, it wasn’t. Came back at 5pm to a line that was about 10 people deep. Finally got to the desk, room STILL not ready. Claimed they were short staffed in housekeeping. (This is THE theme of this hotel). So I got right back in the 10 person check in line again. (Only 2 people checking people in) Carla was the wonderful lady that I got this time, she made sure our room was ready. Big shout out to her. Clarification, The people that were working were very hard working & pleasant!! I believe the problem is with management. Positive: we booked a corner suite & it was huge. I read reviews before we arrived that the hotel was dated & after staying here, I concur! We had an ant infestation in ours. For fear of having to wait for a new room we would just smush them everytime we saw them. I know mgmt reads these, so, head on up to Rm 704 on the counter above fridge, you’ll see them along the wall. Breakfast was equally as frustrating as check in. They had 1 chef cooking omelets for the whole hotel. Again, they worked as hard as they could. But, come on, get at least 2 back there! And don’t come at me with the red, green & yellow busy times. We were there at 7am one morning & 8:20 the next. Same issue both times. I could keep going but I’m out of characters! Easy fix! Mgmt!!!

We enjoyed our time at the Embassy Suites. The downside was they seemed short staffed. Had to wait a couple of hours for our room to be ready and long waits for breakfast too. It's an older hotel, but was good for our family.

Close to downtown Hot Springs but needs an update, ESPECIALLY in previous smoking rooms. We were told the hotel has been all nonsmoking for five years, but the room we stayed in smelled very strongly of cigarette smoke. Unfortunately there were no rooms available for a change, and it was very evident they were understaffed for the spring break week. A single employee was checking it multiple groups while also trying to run the small shop, and respond to other guest concerns. Breakfast was very very slow with mediocre selection due to multiple options being out. Generally have really liked our stays with Embassy Suites, but would not return to this location.

Bathroom in our room smelt like what I would imagine a middle school boys locker room smells like. The air didn’t cool, so the room stayed warm and stale. Our “neighbors” were extremely loud and were banging on the walls at all hours of the night. Breakfast was decent, omelets were good. Happy hour was a nice perk.

Hotel very dated, carpet and furniture had stains, bathtub had a hole in it, however service and staff was 100% on point. Breakfast was always fresh.

The rooms were very clean and the staff was very nice and helpful. We also used the spa services which were excellent. My only complaint is that the beds were not the most comfortable. It was a little firm for my taste. Overall,, we had a wonderful experience and would stay there again.

Nice hotel, easy to get to and close enough to walk to "Bathhouse Row". Looks of stuff around to check out in the park. My only concern was guy making omelets had gloves on then picked up his phone n plugged in to charge n continued making omelets n putting hands in ingredients with same gloves on! I left the station after i saw that. Night time reception was nice n bartenders were great.