Jasmine
March 9, 2024
Awful experience and even worse customer service. I booked a king suite conference room, I come to check-in, get my keys & get to the room to find it’s a plain room and not what I booked. I called the front desk and advised them the room they gave me was incorrect. They stated “Yes, I know. The room you booked isn’t Available so we gave you what we had next. And you’re still getting a cheap rate soooo….”
Totally rude. Trying to charge me for a suite yet put me in plain king room with stains on the bedding and curtains. Unacceptable. They were also unwilling to give me any kind of discount. I will not be back nor will I recommend anyone stay here.