Best Western Plus Franciscan Square Inn and Suites Steubenville

We booked a king suite, it was just a regular king size room definitely not a suite I’m used to. Other than the false advertising it was a good experience. Staff was friendly, room was clean, pool was nice for the kids, and breakfast was yummy.

Very accommodating for my family. Friendly staff was immediate and throughout the whole time! We will definitely be back

A very nice place. Bed is comfortable. We appreciate the in-room features. Floor was not that clean. We felt the need to wipe our bare feet all the time. We also would have preferred a door on the shower. Over spray made the floor wet. The bed and linens were clean. That's the most important thing. I was lost on the "Eco-friendly" rating. Who is the guest that verifies those efficiencies? Travelers want a clean comfortable room.

Great place to stay! Clean and comfy. We loved the pool, and the breakfast was yummy!

The hotel is clean, inviting and well- maintained, with a great restaurant right across a little street. It has all the amenities anyone could want. Most of all, though, Nicole, at the reception desk, was super helpful on every topic and in every way! She is an outstanding representative for Best Western, and an all around great person. Would highly recommend a stay here!

We have stayed in every season and it is like coming home. The front desk Tim and Lisa have been super always smile never hurried. We will be returning to Steubenville in late summer and Best Western will be our first choice.

Staff was friendly and helpful. Great location. Wish weather had cooperated so we could have tried the new ice rink.

I had a family member in the hospital and needed a place near by to stay. I picked this location based on location and reviews. I was on the first floor and the curtains didn't close all the way. As a woman traveling alone that made me a bit uncomfortable, paired with being given the room by the exit. I'm pretty forgiving when it comes to at lot of things but not cleanliness. The stand next to the bed has something that was previously spilled down the side of it there was noticable dirt throughout. The sheets felt like there was crumbs in them. The bed was comfy if you didn't want to sit on it because the middle sink in and when you turned in bed it made a loud noise. It was good enough for one night of much needed sleep, but I would not recommend for a longer stay and not at the price they charge.

Our room was clean and very nice. My daughter loved staying in such a nice room. The bathroom was very nice and wverything was pretty clean. Just needed some regular maintenence like recaulking the shower. We picked this hotel because the other one nearby did not have a pool like this one. The pool was okay. It was not busy and we were able to use it on our night there. It was nice that they provided a shower in the pool area that you could rinse the chemicals off afterwards. However that water was very cold. The pool itself was not very warm either but at least it was not freezing cold like the shower. The phone in our room did not work so i had to walk to the main desk to ask for extra towels. Two girls with long hair need 2 towels each to shower. They were very friendly at the desk and quickly provided the extra towels. We were new to the area and asked the front desk staff questions on best places to park downtown, where to eat, etc. They were very friendly and very knowledgeable of the area. Very helpful to us. Check in and check out was very easy. Overall a very good hotel. I only wish the facilities out front had longer hours. They have a nice ice skating rink and some food places and shops right outside that you can walk to but they closed pretty early and were not open again u til after we had to checkout the next day.