Guest User
September 4, 2021
Yesterday, the male manager seemed a bit impatient. Originally, when booking the room, he showed that he could upgrade for free. When asking, he was very polite. If the listing is tight, the male manager can indeed tell me. I thought about it a long time ago, but I changed it Can’t you inquire about the rights and interests of the company in advance? I didn't get the reply that I should have. The girls are indeed more delicate. When I checked in before, they were all female managers. The attitude was very good and the experience of staying in was also very good. This time I was a little uncomfortable at the front desk. I felt that formaldehyde smells great when I entered the room. Later, I replaced it with another one. As a manager, don’t you know which room is quiet and which room is on the road? This is something you need to know in advance when you start. Going down three or four o'clock, I was told that there were no vacant rooms. It was a bit false. In contrast, the last time I went to ask the female manager about a quiet guest room at 8 or 9 in the evening, it was instantly reflected. I really couldn't accept the attitude of the male manager. Regarding the issue of room upgrades, I just think I have this right. I can consult. If it is true that the reservation is over there, you can tell me directly. I was also very polite when I asked, and I was prepared before. But I can’t accept the male manager’s service attitude a bit. Just assume that you were in a bad mood at the time, but it completely ruined the mood of a guest staying in. You changed the room. I also felt that the smell of formaldehyde was heavier and the noise of construction outside in the morning was more noisy. .
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