ECHARM HOTEL (WuHan Economic Development Zone Aeon Sports Center Branch) Reviews

Name: ECHARM HOTEL (WuHan Economic Development Zone Aeon Sports Center Branch)
Address: No.505 Jiangcheng Avenue, Wuhan, China, No.505 Jiangcheng Avenue, Mainland, China
Rating: 4.9

ECHARM HOTEL (WuHan Economic Development Zone Aeon Sports Center Branch)

No.505 Jiangcheng Avenue, Wuhan, ChinaView Hotel Details

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ECHARM HOTEL (WuHan Economic Development Zone Aeon Sports Center Branch) Guest Reviews

4.9/5

Outstanding

438 review

Verified reviews

Location4.8

Amenities4.9

Service4.9

Cleanliness4.9

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All Reviews(438)

Positive reviews(433)

Reviews with photos/video(149)

Friendly front desk staff(99)

Classy environment(64)

Delicious breakfast(47)

Awesome amenities(43)

Convenient parking(28)

Perfect for business trips(24)

Great location(7)

Secluded lake view(3)

Negative reviews(5)

Anonymous User

Special Queen Room

Stayed in Jul 2023

Other

10 review

1.0/5

Posted on Sep 12, 2023

The room is very small. There is a wall outside the window. The air purifier in the room is charged. The experience is very poor. The pillow is also uncomfortable. In short, it is very average. The price/performance ratio is far inferior to that of Hanting in the same price range.

Original TextTranslated by Google

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Regarding room issues, the front desk staff will introduce and tell you the room type you have booked when you check in, which is an interior window room. If you are not satisfied with the room, you can contact the front desk directly and we will try our best to help you change the room. The hotel has high-end, luxury, lake and lake rooms. The view rooms are all exterior window rooms. The central air conditioner in the room has its own air circulation system. If you need to use an additional air purifier, you need to scan the code to use it. There are two types of pillows in the room, one is soft and the other is soft. Hard silicone memory pillow, you can choose different pillows according to personal preferences. It has brought you a bad stay experience. Your valuable opinions are very important to us. We will inform the relevant depar**ents to improve the service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Guest User

Special Queen Room

Stayed in Oct 2023

Other

11 review

2.5/5

Posted on Oct 6, 2023

I booked the room in advance and received the reservation information. When I arrived very late, the front desk staff said that there was no reservation for me. I showed the information and was told that I didn't have it. Later, the two staff members studied it together. It seems to mean that a customer canceled the operation by mistake and canceled me, leaving me waiting! In the meantime, I also asked to check in first, but the receptionist had a very bad attitude and said loudly, "No, I don't know what to do. If I wasn't in a good mood that day, I would have to do theory."

Original TextTranslated by Google

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Regarding the order issue, it was during the National Day holiday and it was the peak check-in period. The system had a large order volume and was unable to query your order information in time. During the query period, the staff did not inform you that you could not check in, but to avoid duplication. After checking your order, we will check you in quickly. We are sorry to keep you waiting. We have brought you a bad check-in experience. Your valuable opinions are very important to us. We will inform the relevant depar**ents to improve the service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Jingjingdedunhe1

Special Queen Room

Stayed in Oct 2022

Solo travelers

1 review

4.7/5

Amazing

Posted on Oct 11, 2022

The hotel is nice, very suitable for self-driving. It takes about ten minutes to drive from the exit of Xiaojunshan Expressway. The service of the front desk staff is very enthusiastic, thumbs up 👍👍! The hotel facilities are clean and tidy, and the scenery outside the window can see the scenery of the Yangtze River, which is very pleasant! The breakfast is also very nice! I will stay here next time I have a chance.

Original TextTranslated by Google

6/7

Response from Property: Dear guests: Thank you very much for your praise of our hotel, we will continue to work hard to live up to your praise, thank you again for your affirmation of the hotel, look forward to your visit again, and wish you a pleasant journey!

Guest User

Deluxe Cozy Room (Double bed)

Stayed in Jun 2022

Other

4 review

1.0/5

Posted on Jun 26, 2022

The first time I gave a negative review, I arrived at 2 o'clock the night before I went there on the weekend and the upstairs was being renovated at 7 o'clock in the morning and started banging on the wall. The electric drill spins right above your head. I called the front desk three times, but the front desk said it couldn't be solved. I originally wanted to find a quieter place to sleep, but I checked out from 7 to 12 noon. The decoration upstairs has not stopped. I am really speechless. The most important thing is the front desk. He said that if he complained to others, it couldn't be solved, and if it didn't work, he would call the police. I felt there was no need to stay in a hotel that didn't solve the problem, and I wouldn't come back a second time.

Original TextTranslated by Google

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We communicated with the property management and the construction parties of other floor companies many times yesterday, and the decoration and wall pounding time was stipulated (10:00-12:00, 14:30-17:30) , supervise the property to be implemented according to this time, we will supervise together, look forward to your next visit, hope to book this hotel again, and give us a chance to apologize. Looking forward to visiting again!