Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road)

Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road) Reviews

Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road)

No.1244 Heping Avenue, Qingshan District, Wuhan, Hubei, ChinaView Hotel Details
Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road)
Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road)Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road)Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road)
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Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road) Guest Reviews

4.8/5
Excellent
523 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(523)
Positive reviews(512)
Reviews with photos/video(139)
Classy environment(67)
Friendly front desk staff(57)
Easy to get around(45)
Awesome amenities(27)
Quiet & comfortable(27)
Close to metro(25)
Delicious breakfast(10)
Excellent room layout(3)
Negative reviews(11)
ten.ten.2020
Double Room
Stayed in Aug 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Super friendly front desk crew, very chatty and fun. I really loved the robot with the cute colors. The gym machine needs to be repaired a little. Breakfast soup noodles by auntie was fantastic. The aircon at level 8 really needs to be turned on during summer... It's too hot. This hotel was really nice to stay at. Would definitely come again.
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Couples
5 review
4.0/5
Very Good
Posted on Nov 28, 2023
Near the metro station, clean, room was spacious. However the bathroom has smoke smell, probably from the vents.
Xueke Effie
Superior Double Room
Stayed in Jan 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 2, 2024
It's very close to the subway station, a 5-minute walk. The room is very spacious. I was traveling with a one-year-old baby and even provided an extra quilt. The lady at the front desk was very considerate ~
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Standard Room (With chess & cards)
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Good service, good hygiene, great breakfast, cute food delivery robot
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Weimengxiangqihang
Deluxe Double Room
Stayed in Oct 2023
Business travelers
12 review
1.0/5
Posted on Oct 23, 2023
The hotel staff was extremely irresponsible towards the residents. I checked into the hotel on October 20. At that time, the car was parked in the parking lot at the entrance according to the instructions of the hotel front desk staff. When I checked out on the 22nd, I found that the car was scratched and the car cover was damaged. When the hotel cooperated with the call for surveillance, the hotel tried every means to shirk the situation. It was not until the police called the police that the video was provided according to the police's request. During this period, I kept pretending that I had no knowledge of my vehicle being hit. It wasn’t until the traffic police found the driver that caused the accident that I learned that the person directing the car to reverse in the video was the hotel security guard. The security guard witnessed the entire incident but acted as if it had not happened. Concealing the facts and not informing hotel residents, this kind of service attitude is really chilling
Original TextTranslated by Google
Response from Property: Dear customer! I am very sorry that you have experienced this. The relevant departments did not do a good job. Xiaohao offers you the most sincere apology. The staff of Xiaohao Hotel contacted you after the incident, but they were not contacted. It is because Xiaohao did not do a good job and will give you the most sincere apology. You apologized, and Xiaohao actively cooperated with you and the police afterwards. Xiaohao thanked you for your tolerance. Xiaohao looks forward to your next visit. I wish you a happy life!
Guest User
Superior Double Room
Stayed in Aug 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 19, 2023
The environment is very good and the service is super good, not bad!
Original TextTranslated by Google
Response from Property: Dear customer! Thank you for your positive review, we look forward to your next visit and wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Jun 2023
Solo travelers
29 review
5.0/5
Outstanding
Posted on Jun 6, 2023
Not bad, very convenient. Facilities: There are robots delivering food Hygiene: also very good Environment: The twin beds are very quiet Service: Very polite Overall very good, close to the school. The price is slightly expensive. It's still ok. recommend.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of us. In order to provide you with more detailed and thoughtful services, the hotel has launched a new robot food delivery service. Many necessities, consumer goods and takeaway fast food can be operated through this system. The food delivery robot can provide Your items are delivered to your door, achieving true no-contact, allowing you to experience the comfort of home while strictly observing and doing a good job in epidemic prevention.
Guest User
Deluxe Double Room
Stayed in Jul 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 6, 2023
Good service, warm, clean and tidy, great breakfast, big room
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for your review despite your busy schedule. Thank you for your recognition and praise of our hotel. We will continue to work hard to provide a more warm and high-quality environment. We look forward to visiting you again next time.
Guest User
Superior Double Room
Stayed in Sep 2023
Other
1 review
1.0/5
Posted on Oct 1, 2023
It's really lame. I don't know if there's something wrong with the air conditioner. I turned it to the lowest setting and woke up several times because of the heat. I called but couldn't say anything. They also said they would give me an electric fan. It cost 800 yuan for two nights. I'm impressed. The hair dryer was in a bag. When I turned it on for a while, dust came out. It was so dirty. And the soundproofing was really good. I could hear clearly when someone opened and closed the door. I saw the comments about this hotel saying that the soundproofing was good. This is really unscrupulous.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Double Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 5, 2023
The room is very clean and tidy, the service is very good, recommended.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Double Room
Stayed in Nov 2023
Business travelers
50 review
5.0/5
Outstanding
Posted on Nov 17, 2023
The service attitude is good and the room is very clean. Highly recommended
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Superior Double Room
Stayed in Jan 2023
Other
2 review
2.7/5
Posted on Jan 31, 2023
The hotel service was pretty good, but when I checked into the house around ten o'clock in the evening, there was a smell. There were water stains on the floor. It was not dry and ventilated. It really stunk. Then there were a lot of things blocking my car in the parking area. I scratched it when I turned the corner. I thought If you have nothing to do and you have to change your tire later, the parking entrance is not very well designed.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at Nihao Wuhan Zhongyuan Plaza Jianshe 2nd Road Subway Station Hotel. We are sorry that this time, we could not give you a perfect check-in experience and the details did not meet your expectations. Your feedback is very important and we have forwarded it to the hotel team for follow-up. We will do our best to ensure that you can see the results of our improvements next time you visit. I wish you a happy life and look forward to seeing you again.
Guest User
Double Room
Stayed in Nov 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 24, 2023
The front desk is very welcoming and the room is very clean
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Superior Double Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 26, 2023
The house is clean and the service is good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Woluogedazhoulvhuiqing
Superior Double Room
Stayed in Aug 2022
Business travelers
4 review
1.0/5
Posted on Aug 18, 2022
Check-in was super slow and the room smelled very strong, maybe because of the new decoration. The sanitary condition is very bad, the wash basin is dirty, the wash basin has boogers, it's disgusting. I reported it to the hotel, but the hotel didn't resolve it with me. Ignore or ask. I checked in specifically because it was a brand owned by Huazhu, so I was a little disappointed😞
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for your stay. Your expectations may not have been met during your stay, but we will work hard to improve the overall product. We have received your questions and comments in your feedback and responded promptly. Share with the relevant departments that we once again deeply apologize for your poor experience. We have arranged for the room manager to repair and rectify the odor and cleanliness in the room you mentioned, and conduct a comprehensive inspection of all rooms. I hope you can see our efforts and progress, and Xiaohao looks forward to your visit again!