Guest User
June 8, 2024
Room is ok, not exceptional. I can’t understand where all the high ratings came from. Location is far from west street. Definitively not within walking distance. Cleanliness can be improved. Facilities are run down and not maintained.
Staff used bare hands (no gloves and hands not sanitised) to handle and cook rice noodles for guests in morning, unhygienic and not following basic food handling procedures. Not once but over 2 mornings and with different staff on different occasions. Lift waiting public area on 8th floor was not lit at night.
Do NOT buy Guilin Romance Park tickets through hotel. We made the mistake of buying the tickets from hotel. We were told by hotel front desk staff that the tickets were VIP seats in the middle, but in fact they were not and seats were to the side. What’s more, only after we bought the tickets from hotel were we told to collect them from a cafe (frequented by many touts) and not at the park entrance as legitimate tickets should be.