Doma Zagreb Aparthotel Reviews

Appalling experience at this Zagreb hotel! Despite booking the correct dates after the mistake, they refused to refund the wrong day I accidentally booked. Disappointing customer service. 😠🏨

This room was perfect for my stay in Zagreb. The location is within walking distance of everything you want to see in the city. The room is clean and even has a stove and all kitchen utensils in case you want to eat on some days you’re there. On the last day, we went to the National Park and had nowhere to store our baggage the guy at the front desk held our stuff till 8 pm and worked extra so we could come to pick them up!! Great sat highly recommended!!

The hotel staff were very friendly and the shower room was very clean. I was very happy to be given cold water to pour into my hands. You will receive a map. The location to Zagreb city was great and very convenient.

Very friendly welcome, concerned about feeling completely comfortable and arriving

Very warm, very nice.

The bed is very soft, there is an overhead shower in the shower, the water is hot enough and very comfortable. The door needs to be closed with force, but it is automatically locked. The building needs a key to enter, and the security is good.

great location Very friendly hosts. Gladly again

Great communication and suggestions from innkeeper before our arrival. Very helpful during our stay, quick response on WhatsApp. Would return in a heartbeat

First, this is not a 4 star apartment as indicated, We arrived a few hours earlier then our check in time and the cleaning person allowed us access to our room on the 2nd floor as we were tired from an over nite flight We opened the windows and found the room was faced a 3 lane street along with. Tram stop located directly below our window , we like to have fresh air in the room however it was far too noisy to leave the windows open ,we immediately asked for a quieter room but were told that everything was booked up At our check in we had no communications from staff on the room provisions, accessing the area and our apt when the office was closed etc but there was a written brochure with info on restaurants , In the evening there were bright street lights directly outside of our window that glowed directly into our room and there was only a half black out blind per window so it felt like there was light on in our room all night We also let staff know about this Also accessing our apartment from the street was thru a dark courtyard and up stairs that weren’t lit, we didn’t find out until our last nite that there was a switch behind the door - the bathroom had a stale smell and didn’t seem to vent very well and the sink drained Slowly - although the apartment was clean, the finishes, , are tired and in need of a refresh. There are far nicer and quieter places as we found later that cost less with breakfast included so look further.

We had excellent communication with the property before arrival. He made checking in a seamless process. The room was clean.

The proprietor was kind, helpful, extremely helpful, actually, carried my bag for me, saw me coming in later with some shopping and followed behind to make sure it'd be easy for me to get the door open. He was flexible with a couple of my requests. It was most pleasant--simple, of course, but that's what I like when I travel before I start working with a group (I work in group travel). I will definitely stay here again. Bed was comfy, too, btw.

Super friendly staff. Cleaning every third day. However the kitchen/bathroom could use an upgrade. And the walls are a bit thin (my neighbors had two crying children and the tram was right out front of my window). I was traveling on business so my assessment is a bit biased. However, I would still 100% recommend it to people travelling on holiday in Zagreb for sure.

Thoroughly enjoyed our stay at Doma, our host Adel was very welcoming and informative and the apartment was clean and comfortable. Set close to the city and old town. Adel gave us some great ideas for restaurants which we enjoyed immensely. All major sites were within walking distance and we also enjoyed a few of the local bars and coffee shops which were also close by.

This was a very clean, quiet and comfortable room! It was very central the main square which was extremely convenient. Would highly recommend!