Hyatt Regency Grand Reserve Puerto Rico
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Zarzal
Hyatt Regency Grand Reserve Puerto Rico
200 Coco Beach Blvd, PR-955, Zarzal, 00745, Puerto Rico
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With a stay at Hyatt Regency Grand Reserve Puerto Rico in Río Grande (Zarzal), you'll be a 2-minute drive from Coco Beach Golf and Country Club and 13 minutes from Carabali Rainforest Park. This upscale resort is 5.2 mi (8.3 km) from Luquillo Beach and 8.2 mi (13.3 km) from El Yunque National Forest.Show More
We Price Match
4.2/5Very Good·Great Location
full facilities
Hygiene: clean
Good environment
Guest UserAll 104 Reviews
Amenities
Golf CourseOutdoor Swimming PoolExclusive Beach AreaBeach VolleyballSnorkelingSaunaSpaMassage RoomFitness RoomPrivate Parking
All Amenities
Surroundings
Airport: Jose Aponte De La Torre Airport
(11.9 miles)
Airport: Luis Muñoz Marín International Airport
(22.5 miles)
Train: Sagrado Corazón
(26.9 miles)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
1K Vil Premier
Free Wi-Fi
Non-smoking
Air Conditioning
In-room Wi-Fi
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1K V Premier Ov
Free Wi-Fi
Non-smoking
Air Conditioning
In-room Wi-Fi
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3
King Room With Ocean View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
2Q Villa Ocn Vw
Free Wi-Fi
Non-smoking
Air Conditioning
In-room Wi-Fi
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7
2 Dbl Gard Vw Dlx
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
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5
2Q Villa Dlx
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Doorbell/ Phone Alerts
Check Availability
7
2 Queen Garden V
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
6
King Room With Garden View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
9
2 Queen Beds Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Doorbell/ Phone Alerts
Check Availability
5
King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Doorbell/ Phone Alerts
Check Availability
4
2 Dbl Gv Premium
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
6
1 Kg Gard Vw Dlx
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
7
2 Dbl Acc Shower
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Doorbell/ Phone Alerts
Check Availability
7
1 Kg Gv Premium
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
4
2D Ocn Front Dlx
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
3
Deluxe Two Double Room with Ocean View
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Doorbell/ Phone Alerts
Check Availability
5
Oceanfront Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
1
King Villa with Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
6
King Villa
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Wardrobe
Check Availability
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Guest Reviews(104)
4.2/5
Very Good
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.2
- Service4.2
Guest User
January 31, 2022
Liked the stay
Guest User
March 27, 2024
The room is large and the hotel facilities are complete, but the hotel's own sea is filled with stones and is very uncomfortable.
Original TextTranslation provided by Google
Xiaohuangoxiaohuang
July 25, 2023
It's good to say it exclusively
Lying in the hotel or something, the hotel feels relatively new, and the room is large, there is no humidity problem, and the stay is very comfortable.
There are a lot of aquatic plants under the beach, but the hotel's facilities are still good, and there are many fun items
Original TextTranslation provided by Google
Guest User
January 6, 2023
full facilities
Hygiene: clean
Good environment
Original TextTranslation provided by Google
Kelsey
February 27, 2024
The property was gorgeous. However, it was overly expensive. The daily guest rate was too much, each drink was over $15, and each dinner for 2 people cost over $100. Our biggest concern was the chairs at the pool. Over 100 charis, and every single one was saved by 8am with a towel. People who got up early to enjoy the morning by the pool couldn't because there were no rules about saving seats. It's crazy for how much you pay to stay there, to not have a place to sit... by 8 AM!! Also, if you didn't make reservations for any restaurant on property, you likely weren't getting dinner. Luckily, they fit us in after 8pm both nights. Hotel staff was nice, they picked up up from our room at 4am for our flight. We however were extremely disappointed with the housekeeping, because they did not clean our bathroom for 2 days. They only made our bed. Nothing else. Bummer for how much you pay. Finally, The gnats were out of control, and we got eat alive even with bug spray. Overall, would only stay there again if I had a bunch of money and wanted to fight people over a stinken chair.
Jonathan J
February 26, 2024
Amazing staff and property! Specifically the front desk staff were so helpful! We would definitely go back
Aisha M
February 26, 2024
My husband and I stood in a lot of properties in Puerto Rico, and this one is the best thus far. We brought our 8 year old son and he loved it. Customer service was top tier. They made sure we had everything we needed and want.
Kathleen
February 26, 2024
The property was beautiful and general help (grounds, security, housekeeping, pool bar) were very nice.
The only issue I had was at check in . The young woman who checked us in told us that the King sized bed that we had paid for was unavailable - they gave them all away.I said the hotel should not have overbooked them. Also, they should have offered us a discount or some other compensation. She said that "lots of people are checking out tomorrow and I will call you when one becomes available. Don't worry, I will remember." Of course we never heard from her and I was busy at conference. I could not recommend this Hyatt because of this very poor management and personnel. She was also not at all nice.
Charina
February 26, 2024
We vacationed at the Hyatt Regency Aruba last year and had such a wonderful experience that when we decided on Puerto Rico this year, we felt that we would be just as happy staying at the Hyatt Regency PR. Sadly, our experience at this location was disappointing and will not go back.
1) We requested early checkin for 9am a few days before arrival and we were not accommodated. That’s fine as we spent the day exploring the island. Regular checkin is 4pm. When we arrived at 9pm, our room was not ready. They didn’t even ask if it was okay, but was going to give us a room with King and said we can move the following day to the room with double beds. Not okay as we already had planned activities. I was fuming and expressed my frustration. They did upgrade us to beach row which definitely made us feel better. As I was waiting to complete checkin I heard other people were also waiting for hours to get checked in. Front desk said that cleaning services were very behind.
2) Around 2:30pm after spending time at the pool to get ready and go out, the shower started off very cold, then no water pressure which turned into droplets. Something must have been wrong with handling water supply/pressure when others are using the showers at the same time.
3) The beach sand was not swept and stayed unmaintained with debris.
4) This was the whopper! Day 1-2 our room was cleaned. Days 3-5 no cleaning service at all!!! I had to call for new towels. I was told that many cleaning personnel quit!
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: 11:00–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | $20.00 (approx. VND 509,320) per person |
Adult | $35.00 (approx. VND 891,309) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2019
- Number of Rooms: 937
With a stay at Hyatt Regency Grand Reserve Puerto Rico in Río Grande (Zarzal), you'll be a 2-minute drive from Coco Beach Golf and Country Club and 13 minutes from Carabali Rainforest Park. This upscale resort is 5.2 mi (8.3 km) from Luquillo Beach and 8.2 mi (13.3 km) from El Yunque National Forest.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Water's Edge, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Río Grande? This resort has 40000 square feet (3716 square meters) of space consisting of conference space and 13 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Stay in one of 579 guestrooms featuring Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Water's Edge, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Río Grande? This resort has 40000 square feet (3716 square meters) of space consisting of conference space and 13 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Stay in one of 579 guestrooms featuring Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Services & Amenities
Most Popular Amenities
Golf Course
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingAdditional charge
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Tennis Court
Restaurant
Meeting Room
Multi-Function Room
Children's Pool
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public Areas
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
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