Lavande Hotel  (Zhangjiajie Tianmen Mountain Hotel)

Lavande Hotel (Zhangjiajie Tianmen Mountain Hotel) Reviews

Lavande Hotel (Zhangjiajie Tianmen Mountain Hotel)

Building 5, Yuhuayuan, Guanli Road, Zhangjiajie, ChinaView Hotel Details
Lavande Hotel  (Zhangjiajie Tianmen Mountain Hotel)
Lavande Hotel  (Zhangjiajie Tianmen Mountain Hotel)Lavande Hotel  (Zhangjiajie Tianmen Mountain Hotel)Lavande Hotel  (Zhangjiajie Tianmen Mountain Hotel)
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Lavande Hotel (Zhangjiajie Tianmen Mountain Hotel) Guest Reviews

4.4/5
Very Good
1632 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(1632)
Positive reviews(1514)
Reviews with photos/video(244)
Friendly front desk staff(177)
Many dining options(86)
Convenient parking(61)
Has rooms for families(59)
Perfect for kids(47)
Shower difficult to use(46)
Good views(18)
Great location(17)
Negative reviews(118)
NATALIIA
Family Friendly Twin Room
Stayed in Dec 2022
Friends
2 review
5.0/5
Outstanding
Posted on Jan 1, 2023
We stayed in the hotel for 2 days. The location was perfect, close to Tianmen mountain and other nice places. We enjoyed the cozy atmosphere of the hotel, the purple color, and the music in the room, connected by Bluetooth. Nice restaurants were close and McDonald's was 2 km away. This is a nice place to stay!!💕
Christ_off
Elegant Double Room
Stayed in Aug 2022
Friends
3 review
4.2/5
Very Good
Posted on Aug 21, 2022
Good location and good rooms. They are one problem for me, bad smells. Very close to cable way.
Marija Serbia
Elegant Double Room
Stayed in Oct 2021
Solo travelers
2 review
4.7/5
Amazing
Posted on Oct 5, 2021
The room pretty much looked like in the picture I saw in the app, good lighting, bright colours, cozy and welcoming. The bed was really comfortable, and the tv had many channels to choose from. The bathroom had hot water all the time.The room was very clean. I have had breakfast ready for me to take out, and this was a pleasant surprise as I didn't expect it. My room was on the side of the building where the noise from the construction site could be heard, but even so I wasn't bothered much, as the windows blocked most of the noise.What they could do a bit better is deep-clean the carpets from time to time, the one in my room was a bit stained. There is a long piece of metal over the carpet in one part of the room transferring from the room to the small hall near the mirror, when I stepped on it, it stinged me a bit under my left foot, so hope that someone can check that for the future guests. All in all, very good experience, good service at the front desk, and, yes, definitely I plan to come back to stay here.
Guest User
Elegant Double Room
Stayed in Dec 2021
Friends
2 review
5.0/5
Outstanding
Posted on Jan 5, 2022
Easy check in, photocopied my passport and took photos of my health codes. Location was perfect next to the bus station where you can get a bus to the park. Walking distance to Tianmen Mountain cable car station. Buses can take you anywhere in the city, awesome hotel! Room was amazing.
Response from Property: Thank you for choosing LAVANDE HOTELS, Tianmenshan Hotel, Zhangjiajie. We are very glad to have your recognition and satisfaction for our comfortable rooms, convenient transportation location and thoughtful service. We will continue to provide you with thoughtful and meticulous service, and sincerely welcome you to visit again!
Guest User
Family Friendly Twin Room
Stayed in Jul 2021
Friends
2 review
4.5/5
Great
Posted on Jul 26, 2021
Really clean and modern hotel. Rooms are comfy and well decorated. The staff are very welcoming and friendly but not great if you don’t speak much Chinese. The evening we arrived there were no staff who could speak much English. The buffet breakfast isn’t good at all, even if you enjoy some Chinese breakfast options. They do offer a McDonald’s option though so foreigners, definitely choose that! Nice stay for one night though.
Response from Property: Hello, dear! Thank you for your comments. The hotel's Chinese breakfast is developed for tourists, which is slightly lacking. We have carefully prepared McDonald's breakfast to choose from. I hope you can enjoy a satisfactory breakfast. I wish you a pleasant journey and a happy day!
Guest User
Elegant Twin Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
I went out with my family. The hotel is very clean and the service is warm and thoughtful. I will definitely recommend it to my friends.
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Deluxe Room (2 beds)
Stayed in Feb 2024
Friends
2 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The room was very comfortable and I was very satisfied. The lady at the front desk was very warm and thoughtful. Like it!
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Friends
9 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Hygiene: Excellent Environment: Super Service: Super great It's very close to the shuttle bus to the scenic area. I will book it next time I come to play! !
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Elegant Double Room
Stayed in Feb 2024
Friends
5 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The hotel is newer and is close to the scenic spot. It takes about 5 minutes by car, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Family Friendly Twin Room
Stayed in Feb 2024
Other
7 review
2.7/5
Posted on Feb 21, 2024
The hygiene is very average. I had a lot of red bumps on my legs after staying here for one night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. Your suggestions are very important. We have fed them to the housekeeping depar**ent and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.
Guest User
Family Friendly Twin Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Environment: Comfortable, Hygiene: clean, Service: Thoughtful, 👍🏻👍🏻👍🏻
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Elegant Twin Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The room is clean and tidy, and the service attitude is very good!
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Family Friendly Twin Room
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Good location, clean and tidy room, good service. .
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Elegant Double Room
Stayed in Feb 2024
Friends
1 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Hotel service is very good. Free hair upgrade
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!
Guest User
Deluxe Room (2 beds)
Stayed in Feb 2024
Family
5 review
4.0/5
Very Good
Posted on Feb 14, 2024
The bath water is not very hot in the morning
Original TextTranslated by Google
Response from Property: Thank you for your compliments on our hotel. The hotel is located near the train station, about 1 km away from Tianmen Mountain Forest Park in a straight line. It takes about 10 minutes to walk. There are restaurants nearby for you to choose from, including fruit shops, pharmacies, and convenience stores. It’s very convenient; we look forward to your next visit, we will maintain our dedicated service concept to serve you! I wish you a happy life and all the best!